Principal Product Management & Develop Customer Migration Planning

At AT&T we empower leaders to drive change in a fast-evolving connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

We are seeking a strategic leader to plan and execute customer migration programs that transition customers from legacy products and services to strategic growth solutions. This role will partner across product sales operations technology and customer-facing organizations to develop migration strategies drive adoption minimize disruption and deliver successful customer outcomes while achieving business objectives.

This role also brings strong data analytics and data modeling skills to support planning execution tracking reconciliation and stakeholder reportingusing Snowflake SQL Power BI Excel and Python.

Key Responsibilities

• Lead large-scale customer migration programs transitioning business customers from legacy services and platforms to strategic products while minimizing customer disruption and ensuring business continuity.

• Develop migration strategies that move customers from legacy products platforms and services to future-state solutions.

• Define migration waves segmentation approaches readiness criteria and customer communication plans.

• Monitor customer migration metrics including adoption retention completion rates and operational impacts.

  Own migration analytics: source cleanse validate and model data; reconcile discrepancies across platforms; and build dashboards/insights in Snowflake/SQL Power BI Excel and Python to inform decisions.

Required Qualifications & Skills

• Bachelors degree in business Information Systems Engineering Operations or related field (or equivalent experience).

• 5 years experience leading customer product or service migrations is preferred; technical data migration experience alone is not sufficient.

• Experience leading customer communication change management and adoption strategies during complex migrations.

• Experience managing migration programs involving customer account transitions contract conversions product sunsets or service consolidations.

• Experience balancing customer experience operational readiness and business objectives during migration events.

• Data analytics: data collection/cleansing/validation data modeling reconciliation and dashboarding; proficiency with Snowflake SQL Power BI Excel and Python.

Preferred Experience

• Process mapping/workflow optimization and experience with portfolio tools (Jira Smartsheet MS Project).

• Experience in telecommunications technology or other large enterprise environments.

• Building executive-ready dashboards; familiarity with data governance auditing and cross-platform validation practices.

Supervisor: No

Our Principal Product Management & Develop managers earn between $141300 - $237400. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories

• AT&T internet (and fiber where available) and AT&T phone

If youre ready to make an impact on our business and your career bring your bold ideas to a world of possibility. Apply today!

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

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AT&T and its subsidiaries are committed to equal employment opportunity. All hiring promotion and other employment decisions remain merit-based and free from discrimination on the basis of race color religion religious creed national origin ancestry age sex sexual orientation gender gender identity gender expression physical disability mental disability pregnancy medical condition genetic information marital status citizenship status military status veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.