Principal Platform Product Manager, ServiceNow

We are seeking a Principal Product Manager to lead product strategy and capability evolution for our ServiceNow platform. This role owns the end-to-end platform product vision roadmap and AI accelerationdriving measurable business impact by enabling value streams through scalable reusable capabilities.

This is a high-ownership high-impact role requiring a strong blend of product thinking ServiceNow platform depth and entrepreneurial execution. You will operate as a force multiplieraccelerating innovation enabling reuse and driving rapid experimentation to unlock value across the enterprise.

• Thinks in capabilities not features
• Balances short-term wins vs. long-term platform scalability
• Ecosystem trade-off mindset: Consistently balances value stream needs market needs engineering constraints and tech debt and makes clear calls on what should be standardized as a platform capability vs. left to tenant-level flexibility.
• Evidence-driven bets (not opinions): Uses research user feedback and outcome metrics to frame hypotheses define success measures and decide whether to stop iterate or scale platform capabilities based on adoption/impact signals.

• Curious proactive and constantly exploring new possibilities
• Operates with a build-test-learn-scale mindset

• Strong bias for action gets things done
• Delivers measurable impact not just outputs

• Understands ecosystem dynamics reuse and developer experience
• Builds for scale extensibility and adoption

• Comfortable with ambiguity and failure
• Drives rapid prototyping and data-driven decision making

Key Responsibilities

• Define and drive the ServiceNow platform product vision roadmap and strategy aligned to enterprise priorities and value streams
• Translate business needs into scalable reusable platform capabilities (common services)
• Establish a clear capability model and product taxonomy for ServiceNow platform services

• Partner with value streams to understand business needs and map them to ServiceNow-native capabilities
• Identify opportunities to reuse standardize and scale platform services across tenants
• Enable faster delivery velocity by promoting platform-first development and reducing duplication

3. Experimentation & Innovation

• Drive a culture of rapid experimentation prototyping and iterative learning
• Establish MVP-first approach: prove value quickly scale what works and fail fast when needed
• Leverage ServiceNow capabilities (GenAI workflows app engine) to create quick prototypes and PoCs

• Own the complete product lifecycle:
  • Opportunity identification
  • Business case development
• Drive agile execution in partnership with engineering operations and platform teams
• Track product performance and optimize based on adoption efficiency and impact

• Establish and enforce platform governance standards and reusable design patterns
• Balance innovation with control (compliance security scalability and upgradeability)
• Partner with engineering to drive clean core modular architecture and API-first design

• Serve as the single-threaded product leader for ServiceNow platform capabilities
• Drive alignment across business stakeholders engineering architecture and operations teams
• Communicate effectively with senior leadership on strategy trade-offs and impact

• Bachelors degree required preferably in Information Systems.
• 1015 years in Product Management Platform Product Management with a strong understanding of Service Now
• Deep expertise in ServiceNow platform (ITSM ITOM CMDB workflows App Engine integrations)
• Strong understanding of enterprise integration and platform ecosystems
• Proven ability to map business needs to platform capabilities and drive adoption at scale
• Demonstrated experience in driving product strategy roadmap and execution end-to-end

• Adoption of ServiceNow platform capabilities across value streams
• Reduction in duplicate/overlapping capabilities
• Time-to-market improvements (delivery acceleration)
• Measurable business outcomes (efficiency cost experience)
• Innovation velocity (number of prototypes scaled solutions)

The pay range for this role is $147050 to $198000 USD annually with additional
opportunities for pay in the form of bonus and/or equity (applies to United
States of America candidates only). Pay varies by work location job-related
knowledge skills and experience.

Benefits:

HP offers a comprehensive benefits package for this position including:

* Health insurance
* Dental insurance
* Vision insurance
* Long term/short term disability insurance
* Employee assistance program
* Flexible spending account
* Life insurance
* Generous time off policies including;
* 4-12 weeks fully paid parental leave based on tenure
* 11 paid holidays
* Additional flexible paid vacation and sick leave (US benefits overview
compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time
with or without notice subject to applicable law.