Principal Partner Success Specialist, AWS Specialist and Partner Organization

As a Partner Success Specialist (PSS) within the AWS Specialists & Partners (ASP) org you will be responsible for scaling AWSs customer success methodologies across our partner ecosystem to drive measurable business outcomes and accelerate customer value realization. You will architect and implement frameworks that enable partners to drive and measure customer value post-implementation. This role combines strategic enablement with hands-on execution to establish partners as extensions of AWSs customer success organization.

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Partner teams own the strategy recruiting development and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Key job responsibilities
Strategy and approach:
- Develop strategies to align partner success initiatives with AWS long-term growth objectives
- Design and adapt CS CoEs Activate to Advocate framework for partner implementation
- Create partner-specific success metrics health scoring models and value realization playbooks
- Develop governance models and operational excellence guidelines for partners
- Architect scalable approaches to measure and improve partner-led customer outcomes
- Contribute to the AWS Value Realization Toolkit for Partners
Partner enablement and program execution:
- Enable partners to build and scale their customer success practices by helping demonstrate how creating a customer success COE/customer success capabilities positively impacts their business model
- Guide partners through post-sale stages
- Deploy customer health frameworks and intervention strategies through partner channels
- Build adoption change management and stakeholder engagement toolkits
- Coach partners in establishing systematic approaches to value realization
- Build feedback mechanisms to continuously evolve success frameworks based on partner insights
- Establish mechanisms to measure and track partner-led customer value realization
- Drive partner-led adoption through technical milestones and usage metrics
- Implement value realization frameworks to meet business KPIs
Organizational Leadership & Influence:
- Partner with PDMs to drive adoption of success frameworks across partner organizations
- Collaborate with Partner Sales to accelerate consumption through systematic approaches
- Work with Partner Development Specialists to create industry-specific success playbooks
- Build relationships across AWS organizations to drive program adoption and refinement
- Influence senior stakeholders to drive organizational transformation
- Develop business cases demonstrating quantifiable business impact and ROI of systematic partner enablement
Were looking for individuals with:
- Deep expertise in partner enablement and post-sale value delivery
- Strong program management and operational excellence capabilities
- Proven ability to influence and drive change across complex organizations
- Experience working with enterprise partners and cloud services
- Experience using AI to automate and scale work more effectively

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve

- 10 years of senior customer facing role experience
- 15 years of leading complex large-scale IT technical or engineering programs experience
- Bachelors degree in Science Technology Engineering Math or a related field
- Experience in leading complex large-scale IT technical or engineering programs
- Experience working with current technologies (especially cloud)
- Experience managing cross-functional projects and initiatives
- Experience working across teams and influencing teams that are not your own
- Proven track record of implementing value realization frameworks at scale
- Experience working with or at AWS consulting and technology partners

- Knowledge of key technology and market trends
- Knowledge of the software development/engineering lifecycle from conception to delivery
- Experience implementing AWS/cloud services
- Experience working with presenting to and influencing senior executives up to VP level
- AWS certification such as AWS Solutions Architect or a similar cloud certification or Associates degree or above
- Deep understanding of cloud services and enterprise digital transformation
- Track record of building partner capabilities and driving partner-led growth

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Mountain View - 210200.00 - 284300.00 USD annually
USA CA San Francisco - 210200.00 - 284300.00 USD annually
USA MA Boston - 182800.00 - 247300.00 USD annually
USA TX Austin - 182800.00 - 247300.00 USD annually
USA VA Arlington - 182800.00 - 247300.00 USD annually
USA VA Herndon - 182800.00 - 247300.00 USD annually
USA WA Seattle - 182800.00 - 247300.00 USD annually