Principal Field Technical Service Specialist NMPH Remote within USA (Open)
Job Location:
Irvine, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.
This is a remote U.S.-based role requiring residence within the assigned region. The position supports clinical research activities across multiple study sites and healthcare settings through a combination of in-person and virtual engagement. Travel is expected approximately 70% to 75% of the time including air and ground travel with occasional work across multiple U.S. time zones.
Check us out on LinkedIn: Medtronic Brain Modulation and Pain Interventions
Check us out on LinkedIn: Medtronic Pelvic Health
This field-based clinical research support role serves as a key technical and clinical resource for investigational and commercial Neuromodulation and Pelvic Health therapies. The position works directly with physicians investigators research coordinators patients and internal partners to support clinical study execution device-related procedures programming activities protocol adherence patient follow-up and technical issue resolution. The role also contributes field insights that help improve study design training strategies patient experience and future product development activities.
Primary Responsibilities
Provide field-based technical procedural and clinical support for Neuromodulation and Pelvic Health clinical studies including implant procedures device programming follow-up visits troubleshooting and study-related patient support.
Partner with physicians investigators research coordinators and site personnel to support protocol compliance enrollment activities patient follow-up and high-quality data collection throughout the study lifecycle.
Serve as a technical resource across Clinical Research Engineering Research and Technology Medical Affairs and field teams to support effective clinical study execution.
Support study planning activation and site initiation activities including review of clinical investigational plans workflows training materials technical documentation and site support strategies.
Deliver education and training to physicians research staff internal teams and field personnel on device functionality therapy delivery programming procedural workflows and study-specific requirements.
Document field observations technical issues study execution challenges and customer feedback; communicate trends and recommendations to appropriate stakeholders.
Collaborate with cross-functional partners to identify study risks remove execution barriers and improve operational effectiveness across clinical research programs.
Mentor and provide technical guidance to clinical and field-based colleagues by sharing best practices workflow knowledge and study support expertise.
Required Qualifications
High School Diploma or GED and 10 years; OR Associate Degree and 8 years; OR Bachelors Degree and 6 years of clinical technical field service medical device healthcare procedural support or related experience.
Experience supporting device-based clinical technical procedural or customer-facing activities including physician education device programming troubleshooting procedural support or patient support.
Ability to work effectively in clinical environments while supporting multiple stakeholders and study priorities.
Ability to travel approximately 70% to 75% of the time including overnight travel by air and automobile to support clinical research sites and business needs across the United States.
Preferred Qualifications
Experience supporting clinical research studies investigational device studies feasibility studies pivotal trials or post-market clinical programs.
Experience with Neuromodulation and/or Pelvic Health therapies including Deep Brain Stimulation Spinal Cord Stimulation Targeted Drug Delivery Sacral Neuromodulation Tibial Neuromodulation or related therapy areas.
Experience providing procedural operating room interventional or implant support including device programming follow-up care and physician workflow support.
Knowledge of Good Clinical Practice clinical trial conduct protocol compliance study documentation requirements data quality standards and regulated medical device environments.
Experience training mentoring coaching or providing technical leadership to clinical technical or field-based professionals.
For Baccalaureate degrees earned outside of the United States a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic we are committed to fostering an environment where employees can thrive and make a meaningful alignment with our enterprise-wide workforce planning approach U.S. work authorization sponsorship (H-1B TN J etc.) is offered exclusively for Principal-level roles and above where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Recruitment Fraud Alert
We are aware of phishing scams targeting job seekers. Please keep the following in mind:
Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @ email addresses.
Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
If you receive a suspicious message claiming to be from Medtronic do not respond click links or open attachments.
If you have any questions concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic please contact us immediately at .
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).
Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic Inc. (Medtronic) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Experience:
Staff IC
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
