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Principal Enterprise Architect

Asapp

Job Location:

Mountain View, CA - USA

Monthly Salary: Not provided by the employer

Posted: 29 May 2026 (30+ days ago)

Application Deadline: 3 October 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and seeking technologists and problem solvers who thrive in fast-paced environments love collaborating with great talent and approach every day like its Day 1.

Were a globally diverse team with hubs in New York City Mountain View Latin America and Indiato bring the best minds together. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.

Were hiring a Principal Enterprise Architect to join enterprise opportunities after our Solution Engineers and Account Directors have landed the initial beachhead. Your mission will be to deepen the credibility weve already built and to design how the implementation should actually lead deep architectural discovery and design workshops with prospect CTOs VPs of Engineering and contact center architects. You then translate those outcomes into reference architectures that the prospect our SEs and our implementation teams can all build against.

The role is equally workshop facilitator and trusted technical advisor. You are the architectural peer to the prospect CTOs trusted internal technical is a principal-level individual contributor role.

What Youll Do

Engage mid-cycle on mature opportunities. Lead the next phase of architectural discovery and design once product fit and executive sponsorship are established.
Facilitate technical design workshops. Run multi-day workshops with prospect leadership and engineering. Cover current- and target-state architecture integration data flows identity security observability and cutover.
Produce target-state reference architectures. Deliver reference diagrams integration patterns deployment topologies sequencing plans and risk registers. Ground each in the prospects telephony stack (Genesys Amazon Connect Twilio Avaya) and digital/messaging platforms.
Translate ASAPPs Agentic AI capabilities into concrete integration patterns. Design how ASAPP plugs in: SIP WebSocket call transfers CCaaS event streams agent desktop embeds CRM integration voice/digital handoff and AI-to-human transitions.
Prototype to move deals forward. When a technical question is blocking a deal build a working prototype custom adapter or API POC yourself. Move fast rather than wait on engineering.
Develop reusable patterns. Codify field learnings into reference architectures and design guardrails. Make them reusable across the broader SE and partner ecosystem.
Bring the field back to product. Surface architectural patterns gaps and opportunities to ASAPP Product and Engineering.
Support customer security review. Partner with ASAPP InfoSec to address enterprise security privacy and compliance questions.

What We Need

Deeply experienced. 10 years in enterprise solution or domain architecture. Significant time in contact center CX or telephony.
Deep telephony / CCaaS expertise. Hands-on with at least one of Genesys (Cloud CX or Engage) Amazon Connect Twilio Flex or Avaya. Depth across call routing IVR/IVA SIP and SIPREC real-time media recording and CTI. You can hold your own in a SIP-level conversation with a senior network engineer.
Deep messaging / digital expertise. Hands-on with at least one major digital engagement platform such as Twilio messaging APIs Salesforce Service Cloud Digital Genesys Digital LivePerson etc. You are comfortable designing cross-channel flows with AI/human handoffs.
Cloud and integration fluency. AWS Azure or GCP; REST gRPC webhooks event streaming; SSO/SAML/OIDC; SOC 2 HIPAA PCI as applicable.
Vibe-coding fluency. You can stand up a working prototype API integration or small POC in Python or JS this week when a deal calls for it. The bar is working demo not production code.
Workshop-ready communicator. Lead technical workshops with senior enterprise stakeholders and produce architectural artifacts customers trust. You can move from a CTO whiteboard conversation to a SIP-level engineering discussion in the same day.
Pragmatic and sales-energized. You name trade-offs out loud recommend the smallest design that solves the problem and thrive on closing complex enterprise deals.

What Wed Like To See

Contact center AI or conversational AI product experience (agent assist transcription real-time coaching generative voice agents).
Prior principal-SE solutions architect or pre-sales architect role at an enterprise CX CCaaS or conversational AI vendor.
Certifications such as Anthropic TOGAF or AWS / Azure / GCP Solution Architect.
Familiarity with SIPREC voice biometrics WebRTC real-time speech analytics or low-latency media pipelines.
CRM integration experience (Salesforce ServiceNow Zendesk Microsoft Dynamics).
Prompt engineering LLM evaluation RAG or production generative AI in customer-facing flows.

Benefits

Competitive compensation with stock options
Comprehensive medical vision and dental insurance
401k matching
Fitness and wellness stipend
Mobile phone reimbursement
Mental well-being benefits
Professional learning and development stipend
Parental leave including adoptive and foster parents
3 weeks paid time off (increases with tenure) along with sick leave

$180000 - $200000 a year

The listed salary range reflects base compensation addition this role includes an annual variable and a compelling equity grant comprised of stock options.

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us at emailprotected to obtain assistance. #LI-AG1 #LI-Hybrid

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Staff IC

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About Company

Asapp

Improve customer experience and radically increase CX performance at the same time. This AI-Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine tasks before, during, and after the conversa ... View more

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