Principal Consumer Services Product Owner

Description -

Job Summary

This role is responsible for defining planning and executing the platform strategy collaborating with various teams to deliver software solutions that delight customers and enhance our Consumer & Small and Medium Business (SMB) Subscription offerings. The role plans and manages technical programs or projects effectively steering them to meet specific roadmap and feature objectives. The role develops a comprehensive software vision and roadmap for product initiatives.

• Own and drive end-to-end product management for digital solutions that enable and scale subscription-based services offerings

• Operate as a hybrid Technical Program Manager Domain expert bridging business needs operational workflows and technical delivery to define digital capabilities functional components and integration requirements.

• Lead cross-functional requirements discovery and refinement converting business problems into clear testable requirements and delivery-ready backlog artifacts managed in JIRA.

• Manage business expectations and executive communications to key stakeholders (Product GTM Legal Engineering Software IT Supply Chain Finance) on the proposed roadmap and drive trade off decisions

Core Responsibilities (What you will do):

Product / Solution Management

• Plays a leadership role and drives the progress of the end to end digital solution across subscription experiences (enrollment billing servicing lifecycle operations).

• Translate business objectives into capabilities and features ensuring traceability from strategy epics features stories acceptance criteria.

• Leads cross-functional teams through agile development process including sprint planning daily standups and retrospectives

• Maintain alignment between product roadmap operational readiness and delivery sequencing across internal partner teams.

• Recommend product requirements and definitions to align stakeholder needs.

• Manage the feature parity for multiple subscription offers in multiple Geo countries - optimize the roadmap for scale and speed while aligning stakeholder needs and balancing system readiness

• Demonstrates process improvement and project management experience preferably with the implementation of large projects

• Advises key stakeholders on the portfolio strategy across all phases of the lifecycle.

Requirements Engineering & Backlog Ownership (JIRA)

• Facilitate structured requirements discovery to capture:

  • Business objectives scope boundaries assumptions constraints risks and dependencies

  • End-to-end workflow requirements exception handling and operational controls

• Create and manage high-quality JIRA artifacts (epics features user stories enablers) with:

  • Clear problem statements and outcomes

  • Detailed functional requirements and non-functional requirements (NFRs)

  • Acceptance criteria validations and test considerations

• Ensure backlog readiness for development through grooming prioritization and dependency management.

Cross-Functional Facilitation & Stakeholder Management

• Plan lead and document business technical workshops to converge on solution design and operational feasibility.

• Identify engage and consult subject matter experts (SMEs) to build comprehensive requirements across complex domains (e.g. billing invoicing payments finance logistics regulatory).

• Drive decision-making through tradeoff analysis (cost/benefit timeline risk) and clearly communicate outcomes.

Solution Design & Operational Enablement

• Partner with architects/designers to define functional decomposition integrations data flows and business rules.

• Ensure solutions support operational execution needs including:

  • Monitoring/controls auditability exception management and support readiness

• Produce delivery-ready functional artifacts (as applicable):

  • Process flows use cases state transitions business rules catalogs interface/event requirements and reporting needs.

Delivery Partnership & Lifecycle Support

• Partner with engineering teams to support implementation through:

  • Sprint planning inputs scope clarifications and change control

  • UAT readiness defect triage and release validation

• Coordinate with partner orgs and downstream consumers (e.g. TIO CSS support operations) to ensure integrated outcomes.

Typical Solution Areas You May Drive (Examples)

• Subscription enrollment expansions that require localized requirements

• Design and requirements for fees and policy-driven charging logic (activation cancellation unreturned equipment return shipping early cancellation schedules) including operational workflows and finance/legal alignment.

• Payment methods enablement (e.g. Apple Pay/PayPal SEPA-like direct debit flows)

• Regulatory/disclosure-driven requirements (e.g. copyright levy/invoice presentation implications and the operational/accounting impacts of subscription models)

• Governance-aligned deliverables such as business requirements system design inputs process mapping UAT support and cross-functional operating readiness.

Success Measures (What Good Looks Like)

• Backlog quality: requirements are clear testable and implementation-ready with minimal rework.

• Cross-team alignment: stakeholders converge on scope priorities and decisions efficiently.

• Delivery outcomes: solutions meet business intent operational needs and integration requirements with successful release validation/UAT support.

• Stakeholder confidence: teams consistently rely on this role as the single source of truth for requirements and solution intent.

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science Software Engineering Information Systems or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 10 years of work experience preferably in product management digital or software product development or a related field.

• Proven experience in Software Product Management Solution Management Business Analysis/Requirements Engineering or Solution Design roles for enterprise-scale digital products.

• Demonstrated ability to:

  • Lead ambiguous problem spaces and translate them into structured delivery-ready requirements

  • Influence across org boundaries without direct authority

  • Communicate effectively with both business and technical audiences

• Strong capability in workshop facilitation stakeholder alignment and conflict resolution.

• Hands-on proficiency with JIRA and Agile/iterative delivery practices.

Preferred Certifications

• PMP preferred

Knowledge & Skills
Agile Methodology
Automation
JIRA
New Product Development
Process Improvement
Product Management
Project Engineering
Project Management
Risk Management
Scrum (Software Development)
Software Development
Sprint Planning

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts large functions and leads large cross-division functional teams or projects.

Complexity
Provides highly innovative solutions to complex problems within established policy.

Pay & Benefits

The pay range for this role is $147050 to $230850 USD annually with additional

opportunities for pay in the form of bonus and/or equity (applies to United

States of America candidates only). Pay varies by work location job-related

knowledge skills and experience.

Benefits:

HP offers a comprehensive benefits package for this position including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave

• US benefits overview compensation and benefits information is accurate as of the date of this

  posting. The Company reserves the right to modify this information at any time

  with or without notice subject to applicable law.
  
  Disclaimer
  This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

  Job -

  Software

  Schedule -

  Full time

  Shift -

  No shift premium (United States of America)

  Travel -

  Relocation -

  No

  Equal Opportunity Employer (EEO) -

  HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

  Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

  For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal