Principal, AI Software Engineer – Agentic & Industry Solutions

Role: Senior Principal AI Software Engineer Agentic & Industry Solutions

Location- TX (Remote)

Role Type: Fulltime

Salary: $205200.00 - $360800.00 per yearly

Job Description

Be the one building AI-powered experiences where they matter most.

Senior Principal AI Software Engineer Agentic & Industry Solutions

Qualifications:

Bachelors degree in Computer Science Engineering Artificial Intelligence Data Science or related discipline; Masters degree preferred

10 years of experience in software engineering solution architecture enterprise integration or cloud-native application development

5 years of experience designing and implementing AI Conversational AI automation or workflow orchestration solutions

Strong hands-on development experience building scalable enterprise applications

Proven ability to move solutions from concept and prototype through production deployment

Demonstrated technical leadership skills and ability to mentor engineers and architects

Strong communication and stakeholder engagement skills with ability to collaborate across Product Engineering and Strategic Customer teams

Experience building Agentic AI platforms copilots virtual agents digital assistants or intelligent automation solutions

Experience creating reusable solution accelerators frameworks and industry-specific assets

Understanding of industry processes within Financial Services Healthcare Insurance Retail Telecommunications or Public Sector is a plus

Contributions to technical communities open-source projects patents or innovation initiatives is a plus

Candidates must have willingness to travel as necessary; a valid passport is required

Technical proficiency in the following is not necessary but a plus:

- Genesys Cloud Architecture AI Studio Copilot Architect Journey Management Experience Orchestration APIs and Event Frameworks

- Multi-Agent Systems AI Skills and Agent Development LLM Integration RAG Architectures Knowledge Systems AI Workflow Automation

- AI Frameworks such as LangGraph CrewAI Semantic Kernel LangChain AutoGen OpenAI APIs Anthropic APIs AWS Bedrock

- Python JavaScript/TypeScript REST APIs Event-Driven Architectures Microservices Cloud platforms (AWS Azure Google Cloud)

- Expertise with RAG architectures vector databases knowledge orchestration and enterprise search solutions

- Experience integrating AI solutions with CRM ERP Service Management and enterprise workflow platforms

Note

Purpose:

The Principal Architect and AI Engineer Agentic & Industry Solutions is a highly technical hands-on leader responsible for designing building and scaling transformative AI-powered solutions on Genesys Cloud. Working within the Innovation Solutions organization this role drives the development of reusable Agentic AI capabilities industry-specific solution accelerators and intelligent workflow automation that enable organizations to fundamentally transform customer and employee experiences. The Principal Architect and AI Engineer provides technical leadership and expertise across architecture development and solution delivery collaborating with Product Engineering Strategic Customers Industry SMEs and Technology Partners to convert emerging AI technologies into scalable market-leading solutions.

Benefits:

- Medical Dental and Vision Insurance.

- Telehealth coverage

- Flexible work schedules and work from home opportunities

- Development and career growth opportunities

- Open Time Off in addition to 10 paid holidays

- 401(k) matching program

- Adoption Assistance

- Fertility treatments