Principal Account Manager, Retail ECOM

Are you ready to transform how retailers do business Were looking for a Principal Enterprise Account Manager to join a team driving adoption of Amazon Web Services among the worlds largest Retail eCommerce this role youll help shape the future of globally recognizable brands driving revenue adoption and market penetration across strategic enterprise accounts.

The ideal candidate combines a sales and technical background with the ability to serve as a trusted advisor to senior leaders. Youll engage at the CXO level as well as with software developers and IT architects leading a cross-functional team that spans partners professional services and training/certification. Youll develop and execute a territory strategy while consistently delivering on quarterly revenue targets.

If you bring business savvy technical depth and a passion for the intersection of Retail and Technology wed love to hear from you.

Key job responsibilities
- Drive revenue and market share across a defined territory of large Retail eCommerce accounts
- Meet or exceed quarterly revenue targets
- Develop and execute a comprehensive territory and account strategy aligned to customer business outcomes
- Build and maintain executive-level relationships (CAO CDO CMO CPTO CIO COO) as a trusted advisor
- Create and articulate compelling value propositions around retail-specific use cases: e-commerce platforms personalization supply chain optimization and omnichannel experiences
- Accelerate customer adoption through AWS programs professional services and the partner ecosystem
- Maintain a robust and accurate sales pipeline
- Facilitate cross-functional collaboration bringing in Solutions Architects Specialists and Partners as needed
- Manage contract negotiations and multi-year agreements
- Ensure customer satisfaction and develop referenceable accounts
- Expect moderate travel


A day in the life
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.


About the team
We empower retail and e-commerce leaders to transform businesses through AWS cloud innovation.

Our Culture: We drive excellence through ownershipyet never alone. Each Account Manager owns their territory end-to-end but we lift each other up through knowledge sharing and collective problem-solving. We embrace growth mindsets champion customer obsession with backbone and execute with urgency. We celebrate wins together and rally when teammates need support.

What Makes Us Different: Were not selling serviceswere partnering with retail leaders to reimagine customer experience and optimize operations. We bring industry expertise technical credibility and genuine commitment.

Together were building the future of retail on AWS.

- 10 years of technology related sales business development or equivalent experience
- Bachelors degree in a relevant field or equivalent work experience

- Experience communicating complex concepts clearly and persuasively to different audiences
- Experience in management of large complex enterprise accounts or equivalent
- 7 years of customer-facing retail hospitality or grocery industry or 3 years of customer-facing retail hospitality or grocery industry experience
- Technical background in sales engineering computer science or MIS is a plus

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments restricted stock units (RSUs) and sales incentives. Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at FL Miami - 170000.00 - 230000.00 USD annually
USA MA Boston - 170000.00 - 230000.00 USD annually
USA WA Seattle - 170000.00 - 230000.00 USD annually