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Primary Care Scheduler
Job Location:
Job Location:
Columbia, SC - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Fast-paced phones meaningful conversations and making a difference dailystep into a vital role as a Primary Care Scheduler
Schedule: M-F 8:00 am - 4:30 pm
As a Primary Care Scheduler youll play a vital role in supporting our clients access to quality primary care services. As the first voice many of our clients hear youll help create a welcoming experienceensuring appointments are scheduled accurately across several locations client information is up to date and communication flows seamlessly between clinical and administrative teams--all while delivering exceptional customer service.
Schedule: M-F 8:00 am - 4:30 pm
As a Primary Care Scheduler youll play a vital role in supporting our clients access to quality primary care services. As the first voice many of our clients hear youll help create a welcoming experienceensuring appointments are scheduled accurately across several locations client information is up to date and communication flows seamlessly between clinical and administrative teams--all while delivering exceptional customer service.
This is a great opportunity for someone who is highly organized comfortable in a fast-paced environment and passionate about helping others access essential healthcare. Your attention to detail and communication skills will help patients feel supported and confident in their care journey.
Key Responsibilities
- Manage high volume incoming calls to schedule reschedule or coordinate new patient appointments
- Schedule for multiple primary care providers across various locations
- Return voicemail messages promptlywithin 15 minutes or by end of business day
- Verify and update patient information including contact details insurance and registration status
- Inform patients of required items for their visit (ID insurance cards co-pays medications immunization records paperwork)
- Ensure parents or legal guardians are present for required appointments
- Assist with triaging appointment urgency in collaboration with nurses or providers
- Schedule interpreter services as needed and notify appropriate staff
- Run insurance eligibility checks and enter relevant data into the EHR
- Follow up with patients who missed their appointment to assist with rescheduling
- Monitor appointment schedules for accuracy and backfill cancellations when possible
- Manage appointment communications through Phreesia software
- Maintain up-to-date knowledge of provider schedules and clinic processes
- Collaborate with front desk and clinic staff to ensure a seamless patient experience
- Attend team meetings and maintain professionalism in all interactions
- Maintain strict confidentiality and adhere to all HIPAA regulations
Education Requirements Skills Knowledge and Expertise
High School/GED preferred
Work Experience / Training / Additional Requirements:
Experience with multi-line phone systems preferred
Medical office experience preferred but not required
May require travel for initial training
Experience with multi-line phone systems preferred
Medical office experience preferred but not required
May require travel for initial training
Youll Be A Great Fit for This Role if You:
- Enjoy creating a welcoming organized experience for patients
- Communicate clearly and with empathy especially over the phone
- Are skilled at juggling multiple systems and screens
- Take initiative and thrive in a detail-oriented fast-moving environment
- Value being part of a collaborative mission-driven team
- Understand the importance of confidentiality and patient privacy
IND2
About Company
Inspire Hope. Promote Wellness. CALL FOR AN APPOINTMENT: 844-853-8937 (TOLL FREE) BEHAVIORAL HEALTH CRISIS CENTERS: 833-356-2427 (TOLL FREE) BEHAVIORAL HEALTH CRISIS LINE: 988 Through compassionate, high-quality care, we guide individuals on their journey toward improved physical and ... View more
