Pre-Admission Specialist (AM)

About Us & Why Were Hiring

We empower children youth and families to flourish in vibrant communities.

• Child and Family Guidance Center (CFGC) established in 1962 is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
• Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
• We serve thousands of children and families annually
• We are inspired by our staff of caring and committed professionals
• We are seeking passionate people to join our team

If our mission resonates keep reading.

• As part of our team you will join us in providing a continuum of prevention early intervention and intensive treatment services to children and families.
• We offer services in our offices at schools and in homes.
• Together we seek to create stronger more resilient communities
• Your role will center around changing lives extending our reach deepening our impact and building meaningful outcomes for those seeking help.

The Position:

We are seeking a full-time Bilingual Pre-Admission Specialist (AM) for our Balboa facility in Northridge. The Pre-Admission Specialist is primarily responsible for the day-to-day functioning of the Reception department and for the daily check-in of all clients obtaining financial information and assisting clients with paperwork as needed.

What Youll Do:

• Greets clients and directs visitors and answers visitors or callers inquiries as needed and in a professional courteous manner. Immediately notifies appropriate staff of any potential crisis
• Checks in clients arriving for appointments and notifies clinician of clients arrival
• Responsible to receive clientcancelationcallsofclient activity for all appointments cancelled through reception and for all no-show appointments bycompleting non-billable progressnote.
• Assists in conducting pre-admissions including all financial screenings completion of all admission paperwork with client/caregiver. Obtains all necessary documentation from caregiver and answers questions related to services needed.
• Responsible for entering all weekly schedules and daily schedule changes for all clinical staff.
• Responsible to making reminder calls to clients each day to confirm schedule appointment.
• Monday - Thursday 8:30am - 5:30pm (1-hour meal period) Friday 8:30am - 5:00pm (30-min meal period)
• Fully on-site
• Starting Salary: $20.00 per hour

Qualifications

• Bilingual in English and Spanish required
• Ability to prioritize plan work activities and use time effectively.
• Ability to communicate effectively clearly and concisely in an oral and written manner.
• Must have a good attendance record in addition to being punctual by consistently being on time to work meetings and appointments
• H.S. Diploma or GED with some college preferred
• A minimum of 2 years experience in a medical administrative or mental health agency office setting.

Were building a diverse inclusive team

• Youre welcome here. We want CFGC to reflect the diversity of our community and flourish together.
• CFGC is committed to Equity Diversity and Inclusion and strives to create a diverse welcoming and supportive workplace

CFGC promotes professional development and a healthy work-life balance

• Educational Assistance Reimbursement
• Great training/learning opportunities
• Supportive friendly work environment that prioritizes YOU
• Work-life balance flexible time off policies
• Committees and workgroups that always strive to make CFGCs workplace culture the best it can be.
• Premier Benefits including medical dental vision life insurance identity theft protection Tickets at Work discount services and even pet insurance policies!
• Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program

*This job posting includes a summary of duties responsibilities and qualifications for this position. It is not a complete job description and is subject to change based on the needs of the center.

Required Experience:

IC