Practice Manager, Primary Care
Job Location:
Natick, MA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
We are seeking a full-time Practice Manager to oversee daily operations of two Primary Care practices! They are located at 307 West Central Street in Natick MA and 981 Worcester Street in Wellesley MA.We offer a full range of primary care services for patients at both sites from routine check-ups and health screenings to complex diagnostic evaluation and treatment. We diagnose and treat acute and chronic illnesses and promote general health disease prevention and overall well-being. This Practice Manager will oversee a current team of 3 providers and 6 staff members (clinical and non-clinical) in Natick; however this practice has exciting plans to grow to a team of up to 6 providers and 12 staff Wellesley the Manager will oversee a team of 6 providers and 9 staff members (clinical and non-clinical). In addition to leading day-to-day operations the Practice Manager will play a key role in driving strategic growth initiatives helping to expand both practices by enhancing operational efficiency supporting provider recruitment and retention improving patient access and identifying opportunities to grow services and patient volume. Our practices are open Monday through Friday from 8:00 a.m. to 5:00 p.m. and the Practice Manager is expected to maintain an onsite presence for the majority of operating hours.
In collaboration with the Director of Operations Primary Care and the Medical Directors the Practice Manager will be responsible for all aspects of site operations oversight of budgets quality measures and will work collaboratively with administrative clinical and leadership teams to achieve operational and clinical care goals.
Summary
Responsible for single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of administrative and clinical support staff and operational duties and functions. As a member of the leadership team provides administrative cross coverage to manage staffing and/or operational issues.
Does this position require Patient Care No
Essential Functions
-Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
-Evaluates daily staffing needs and coordinates replacement of staff.
-Performs hiring orientation and evaluation of staff. Administers corrective action if appropriate.
-Assists in the career development of practice employees through ongoing coaching counseling and training.
-Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
-Evaluates develops and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
-Collaborates with practice leaders on the preparation of the practices annual budgets.
-Oversees the departments payroll including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures.
-Entry-Level Manager Role
Qualifications
Education
Bachelors Degree Related Field of Study required
Can this role accept experience in lieu of a degree
Yes
Experience
Supervisory experience 5-7 years required
Experience working in a healthcare environment 5-7 years required
Knowledge Skills and Abilities
- Strong understanding of Microsoft Office including Excel.
- Strong communication and organizational skills.
- Strong and proven leadership skills.
- Ability to work with staff of all levels.
- Excellent time management skills.
- Strong analytical and math skills.
- Knowledge of Accounting Principles physician billing and revenue cycle management.
- Ability to adapt to multiple and rapidly changing priorities and deadlines.
Additional Job Details (if applicable)
When hiring we take a people-first approach! The ideal candidate is a motivated leader seeking longevity in their career and the opportunity to be part of a multidisciplinary team committed to respect collaboration and high-quality patient care. We are looking for an adaptable and dynamic people leader with proven operational experience who is proactive autonomous and brings a strategic creative mindset to problem-solving and continuous improvement. The ideal candidate excels at building relationships motivating teams and aligning individuals around shared goals while serving as an effective communicator and collaborator.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$65998.40 - $96033.60/AnnualGrade
7EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
