Practice Manager

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO) Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level so doctors can focus their efforts on what matters most patient care. Headquartered in Stamford Connecticut the Spire network spans the Northeast with more than 165 physicians 1800 employees 285 other clinical providers and 40 locations in New York Connecticut Rhode Island and Massachusetts.

What youll do:

The Practice Manager is responsible for overseeing the day-to-day operations of assigned physician practice locations ensuring efficient workflows exceptional patient service regulatory compliance and achievement of operational and financial goals. Working collaboratively with physicians clinical leaders and administrative teams the Practice Manager provides leadership coaching and operational oversight to support practice growth employee engagement and high-quality patient care.

Responsibilities/Duties:

Operations Management

• Oversee daily operations of front office patient access scheduling call center revenue cycle and administrative functions.
• Optimize workflows and operational processes to improve patient access throughput efficiency and service quality.
• Monitor and analyze key operational and financial performance indicators implementing improvements as needed.
• Ensure effective coordination between providers clinical staff and administrative departments.
• Manage facility operations to maintain a clean organized safe and professional environment.
• Lead and support special projects operational initiatives and process improvement efforts.

Leadership & Staff Development

• Provide direct supervision coaching mentoring and performance management for practice staff and supervisors.
• Participate in recruitment interviewing onboarding and retention of high-performing team members.
• Conduct regular performance evaluations and support employee development plans.
• Foster a positive collaborative culture focused on accountability teamwork and continuous improvement.
• Ensure staff receive appropriate training and maintain competency in organizational policies procedures and customer service standards.
• Manage staffing schedules time-off requests and workforce planning to ensure adequate coverage.

Patient Experience

• Promote a culture of exceptional customer service and patient-centered care.
• Address and resolve patient concerns complaints and service recovery situations in a timely and professional manner.
• Monitor patient satisfaction metrics and implement strategies to improve the patient experience.
• Ensure efficient patient flow from scheduling through checkout and follow-up care.

Financial & Administrative Oversight

• Support revenue cycle performance through effective scheduling registration charge capture and collections processes.
• Monitor practice productivity expenses and budget performance.
• Reconcile patient payments and cash handling procedures as applicable.
• Assist with budget planning and operational forecasting.
• Identify opportunities to improve financial performance while maintaining quality patient care.

Compliance & Quality

• Ensure compliance with applicable healthcare regulations organizational policies and safety standards.
• Serve as a resource for staff regarding operational policies and regulatory requirements.
• Support quality improvement initiatives and risk management activities.
• Maintain confidentiality of patient employee and organizational information.

Who you are:

Qualifications:

• 5 Years Experience in management in healthcare related field
• Superior verbal and written communication and interpersonal skills
• Diligent and proactive results-driven personality
• Exceptional organizational and leadership skills
• Proficient in MS Office and computer systems
• Collaborative and able to motivate and energize cross functional team members to achieve aggressive goals
• Associates or Bachelors degree in Healthcare Administration Business Administration or related field preferred.

What we offer:

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health dental vision 401(k) etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and related medical conditions) gender identity or gender expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws and ordinances (referred to as protected characteristics).