Practice Manager III

Summary

Job Description:

Baptist Health Medical Assistant

Practice Manager III

Louisville KY

Under the direction of the Director of Operations the Practice Manager III is responsible for the day-to-day operations leadership and management of a Baptist Health Medical Group Urgent Care practice.

This position provides on-site leadership for clinical and administrative operations while ensuring an exceptional patient experience efficient workflows regulatory compliance and achievement of organizational and practice goals. The Practice Manager III combines strong supervisory operational financial and administrative skills to support providers and staff and promote the overall success of the practice.

• Oversee the daily operations and overall management of the practice including monitoring performance through objective measures and a balanced scorecard approach.
• Provide leadership supervision and direction to practice staff while promoting a positive patient-focused work environment.
• Coordinate physician and staff schedules to ensure appropriate coverage and efficient practice operations.
• Serve as the on-site Compliance Officer and ensure the practice operates in compliance with applicable regulations including HIPAA OSHA employment laws and Baptist Health policies.
• Review address and appropriately respond to compliance concerns or issues reported by patients or staff.
• Review and act upon physician and staff leave requests in accordance with organizational policies.
• Conduct periodic inspections of the practice to identify needed repairs grounds work building maintenance or equipment maintenance.
• Evaluate operational needs and make recommendations regarding equipment and supplies necessary to maintain efficient practice operations.
• Order and maintain appropriate levels of supplies and equipment.
• Promote and support quality improvement initiatives designed to improve patient care safety service and operational efficiency.
• Develop monitor and manage the practices annual operating budget.
• Monitor expenses and resources to support responsible financial management.
• Collaborate with Marketing and Public Relations as needed to promote the practice and enhance its public image.
• Establish guidelines and priorities for work activities evaluate effectiveness and modify processes as necessary to meet practice and organizational goals.
• Identify opportunities to improve workflows productivity patient satisfaction and overall operational performance.
• Collaborate with physicians clinical leaders and organizational departments to address operational needs and resolve issues.
• Ensure staff understand and follow applicable policies procedures safety standards and regulatory requirements.
• Perform other duties both major and minor as assigned by the Director of Operations.

The following qualifications represent the minimum requirements necessary to adequately perform this position. Equivalent combinations of education training and experience that provide the necessary knowledge skills and abilities may be considered subject to applicable legal and regulatory requirements.

• Bachelors degree (BA or BS) required; however an Associates degree and/or equivalent relevant experience may be considered in lieu of the degree.
• Minimum of 5 years of healthcare management experience required.
• Strong knowledge of OSHA regulations safety standards and other applicable healthcare regulatory requirements.
• Demonstrated leadership organizational communication and problem-solving skills.
• Experience managing healthcare operations staffing budgets and regulatory compliance preferred.