Practice Manager II 202

Practice Manager II(Optical) Full-TimeSchedule: MondayFriday 8:00 AM 5:00 PMPosition OverviewWe are seeking an experiencedPractice Managerwith a strong background inoptical operationsto lead a high-volume practice. This roleis responsible fordriving operational excellence deliveringan outstanding patient experience and leading a large team (20 team members) across multiple ideal candidate is a proven leader who has successfully managedan optical practice understands the full patient journey and can balance team development with business ResponsibilitiesLead coach and develop a team of Opticians Technicians Patient Care Coordinators and support staff (20 team members). Partner closely with the Lead Optometrist (OD) to ensure exceptional patient care and efficient clinic workflowChampiona patient-first customer-centric culture by modeling and reinforcing service excellence. Oversee daily operations ensuring smooth patient flow staff productivity and high standardsof care. Analyze financial and operational performance identifyingopportunities to improve profitability and efficiency. Manage staff hiring onboarding training and performance managementEnsure compliance with HIPAA billing practices and company policiesOversee inventory product management and cost of goodsConduct regular staff evaluations and leadongoing training and development initiatives. Act as the primary point of escalation for patient and employee concerns resolving issues promptly and professionallyUphold and model Keplr Visions Core Values in all aspects of leadership. Required Experience & QualificationsPrior experience managinganopticalpractice. Proven experience leading large teams (1520 employees)inan optical ability to drive team performance accountability and engagement. Solid business acumen with experience reviewing and acting on financial and operational metrics. Strong understanding of optometric workflows optical sales and patient care communication leadership and organizational to multitask problem-solve and make sound decisions in a fast-paced environment. High level of professionalism attention to detail and customer service InformationThis job description is not intended to be a comprehensive list of all duties or responsibilities. Responsibilities may change as business needs evolve. Reporting structure may vary and could include the Lead OD Director of Operations or Area Manager.