Practice Manager
Job Location:
Hartsdale, NY - USA
Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Were a physician-led patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.
When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating value-based care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to high-quality connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.
The Practice Manageris responsible formanagingoverseeingand ensuring the successful administrativefinancialand operational aspects of multiple sites while mentoring and training other supervisors and staff.Essentially aPractice Manager is accountable for delivering a(n):
Inviting and hospitable environment where the patient feels appreciated comfortable and at ease.
Exceptional experience where the patient will want to come back and refer their family and friends to the site for all their urgent care needs.
Exceptional collaboration withteamto support the companys mission.
Providing outstanding mentorship and training to newly hired site staff.
The primary duties and responsibilities of a Practice Manager may include (but not limited to):
Site Management
Scheduling the supervisors front desk scribes medical assistants and x-ray technologist for the site (provider staff scheduling is not done by the managers) including operational PTO and Payroll hours
Coordinating and ensuring the cleanliness appearance orderliness and safety of site environment in partnership with the Director of Operations
Understanding at all timeshow many patients have visited the site whether there are any delays in the registration process and what follow-up needs to be conducted after a patient is discharged
Managing openings and closings for all sites within this Managers scope of responsibility through coordination of the site level staff
Managing the operations of the site to including the following:
Bank Deposits
Patient wait time
NPS
Facilities management
Patientfollow up
DOH compliance
Monitoring patient flow managing ongoing dailyfront and back-officeoperations.
Ordering supplies and routinely testing equipmentfor quality assurance.
Business and Patient Management
Interacting with all major vendors sales representatives and other visitors to the site
Liaising with patients to discuss any concernsregardingtheir visit
Maintaining patient confidentiality in accordancetopolicy and procedure as well as HIPAA requirements
Monitoring the site expense budget and keeping purchases/expenditures within PNL guidelines
Inspecting facility for any structuralcosmeticor operational repairs
Following-upwith corporate departments (e.g. IT Payroll Aftercare etc.) for support and escalation of operational and/or patient issues in partnership with the on-sitemanagement
Analyzing and reporting on various business metrics such as but not limited towait times provider patients per hour site NPS and survey comments Yelp reviews etc.
Creating action plans based on various metricsin an effort todrive change
People Management
Managing monitoring coachingdevelopingand evaluating performance of all staff on an ongoing basisin accordance withapplicable performance standards Practice Manager will have direct management of Supervisors
Building strong positive communication and partnerships with clinicians and regional medical leadership to work as a team to enhance the success of the practice
Implementingmonitoringand taking corrective measures to ensure that the CityMD culture is beingobservedat all times by all employees
Ensuring all formal performance reviews of all staff (other than physicians) are completed
Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as providing employees with formal write-ups and suggestions for improvement and administering terminations as needed
Holding departmental meetings and on-site training sessions as needed
Providing mentorship to new Supervisors as appropriate
Qualifications
A candidates qualifications will include:
4-6 years of management experience (urgent care medical practice hospital with multiple-site responsibility preferred
Bachelors Degree in Business Managementor other applicable degree preferred (will consider relevant management experience in lieu of degree)
Has an entrepreneurial spirit and takes a proactive approach to business operations
Exceptional patient/customer service skills
Mustexhibitpassion for outstanding results and compassion for those we work with and serve
Ability to successfully multitask and manage time efficiently and effectively while paying close attention to detail
Ability to work in a fast-paced/ever-changing environment andhave the ability toaffect change
Strong computer skills (knowledge of a PC Microsoft Office programs)
Ability to work well in a team environment and be able to navigate through situations and tasks that are outside of straightforward policy and protocol
Excellent leadership qualities to include exceptional communication skills both verbal and written
Bilingual a plus
Basic Life Support (BLS) certificationat time of hire
Additional Information
This job will require long shifts weekend closing and opening shifts (will depend on schedule necessary at facility); may beto take phone calls from other sites as needed
Physical requirements
The job may require from time to time lifting heavy objects on a regular basisdorepetitive tasks with few breaks andrequirelight cleaning.
Direct reports
The Practice Manager willbe responsible fordirectly managing the Supervisors
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.
Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.
OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Experience:
Manager
About Company
Summit Health has more than 2,500 providers, 12,000 employees, and over 340 locations in New Jersey, New York, Connecticut, Pennsylvania, and Central Oregon. Determine your health needs and choose the provider that best fits your needs.
