Practice Manager

Our Opportunity:

At Chewy Vet Carewerechanging the veterinary care experience! With the launch of our new veterinary practices we are looking for a full-timePractice Manager to join our Healthcare Practice Team. As an operational team memberyoullwork in a practice crafted from the ground up by veterinarians equipped with advanced equipment and purpose-built technology. We offer a customer and team member-centric environment where together we deliver care that starts with a visit and lasts a lifetime!

Werea comprehensive veterinary practice that delivers personalized patient-centric care. Our mission is clear - to become the most trusted and convenient destination for pet parents and partners everywhere. This is an opportunity to join the industry leader that not only cares about what you do but what you need as a person.Wellprovide competitive benefits scheduling options that fit your lifestyle and a collaborative work environment where you can unleash your full potential! Join the team that understands that caring for the pets we love starts with greater care for our veterinaryteam members.

What Youll Do:

• Responsible for supporting the paraprofessional staff in implementing the outlined policies and proceduresutilizingintegrated technology and managing the practice operational functions.

• Work with regional and corporate leadership to provide support and continuous development for the practice team.

• Provide staff management with a primary responsibilityofoverseeing their operational performance andcoordinatework schedules for the team.

• Demonstrate team support and care for others work experiences by conducting staff reviews handling their concerns and mentoring Team Members with their career development.

• Lead team coordination of inventory cycle counts and fulfill inventory needs requests.

• Engage with clients to ensure they receive the ultimate treatment and resolve conflicts or complaints.

• Ensure the equipment and clinic are wellmaintained and OSHA guidelines are followed.

• Guideteam withfollowing the practices Standard Operating Procedures (SOPs) and Standards of Care (SOC); review SOPs and practice metrics to helpimprovingtheir performance.

• Communicate clearly and respectfully with clients and Team Members.

• Be a PIMS administrative super-user and provide assistance to others on the team in their use of the technology.

• Act responsibly giving the pharmacy holdings of the practice.

• Participation in self-development courses and Chewy Vet Carerequiredcompliance training.

• Perform related duties and assignments by management.

• Oversee operating safety and compliance procedures as required by applicable law and Chewy Vet Care processes and policies.

• Position may require some travel.

Whatyoullneed:

• Successful completion of the CVPM program and current certification is preferred.

• Ability to meet the qualifications for the CVPM designation.

• 3 years of experience as a Practice Manager in practice

• 2 years of supervised experience with veterinary radiation machines preferred

• Experience mentoring and leading others.

• Ability to connect with clients anddemonstrateempathy and compassion.

• Ability to manage conflict resolution.

• Excellent verbal / written communication observational and analytical skills

• Thrive in afast paced self-starter environment.

Physical job requirements:

• Standing or walking up to 80% per shift.

• Frequently liftup50 to 70 pounds using an optional team lift.

• Occasionally lift greater than 70 pounds using a team lift.

• Stand push pull carry squat and kneel.