Practice Manager BIDMC Urology

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

We are seeking a Practice Manager to join our Urology team!

The Practice Manager leads the daily clinical and administrative operations of a high-performing ambulatory practice. This role ensures exceptional patient service efficient workflows and strong team leadership across hospital-based community-based or private practice settings.

Youll play a key role in driving operational excellence optimizing resources and supporting both patients and providers in a fast-paced healthcare environment.

Job Description:

• Plan and execute department and division goals programs and objectives
• Implement and manage business plans including strategies timelines outcomes and performance metrics
• Continuously adjust plans in response to market changes and organizational priorities

• Oversee all day-to-day administrative and operational processes
• Manage staff scheduling assignments and workflow efficiency
• Ensure smooth execution of:
  • Co-payment collection at time of service
  • Referral management
  • Pre-registration processes
  • Visit documentation and ticket entry

• Actively support clinic operations and patient care delivery
• Coordinate patient flow care delivery and discharge activities
• Oversee scheduling registration and billing accuracy
• Ensure team members are trained supported and continuously developing

• Implement and manage systems related to scheduling managed care and patient data
• Maintain data accuracy and optimize workflows
• Lead projects to improve:
  • Patient access
  • Call/telephone systems
  • Patient and provider satisfaction

• Monitor provider schedules (MDs NPs social workers etc.)
• Ensure appropriate staffing levels and patient scheduling
• Support clinical teams and ensure supply availability
• Oversee accuracy of patient care activities services and lab coordination

• Direct daily work of team members
• Lead all aspects of employee lifecycle:
  • Hiring
  • Performance evaluations
  • Corrective actions
  • Terminations
• Direct Reports: 7
• Indirect Reports: 15

• Own department budget planning monitoring and performance

• High School Diploma or GED
• 58 years of related experience
• 13 years of supervisory or management experience
• Minimum 5 years of experience in hospital and ambulatory clinic operations
• Strong analytical skills
• Knowledge of:
  • Medical terminology
  • Business and financial systems
• Proven organizational initiative and problem-solving skills
• Ability to respond effectively to both routine and complex situations
• Proficiency with:
  • Web-based systems
  • Microsoft Office (Outlook Word Excel PowerPoint Access)

• Bachelors degree
• Experience in process improvement and leadership development

Makes informed decisions guided by policy and experience; influences department-level outcomes.

Addresses complex non-routine challenges using analytical thinking and innovative approaches.

Sets priorities drives initiatives and operates with broad guidance.

• Strong written skills for communicating complex information across audiences
• Effective verbal communication including conflict resolution and negotiation

Demonstrates deep understanding of operational clinical and administrative practices.

Leads teams and projects fostering collaboration and improving workflows across departments.

Delivers and reinforces high standards of patient and staff experience; resolves issues promptly and professionally.

• Primarily sedentary role
• Occasional walking standing and light lifting (up to 10 lbs)

This position is critical to ensuring a seamless patient experience empowering care teams and driving operational success across the practice. Your leadership will directly impact patient care quality and organizational performance.

Pay Range:

$70720.00 USD - $113152.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law.