Practice Assistant Rehab Clinic BWH
Job Location:
Boston, MA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Clinic/Practice Assistant II/ Full Time/ 40 Hours/ Day ShiftsWork within our Physical Therapy Clinic/Practice site at 70 Francis St/ Main Campus Boston
Excellent Benefits! Supportive leadership! Friendly team!
Spanish English language skills preferred.
Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling check-in check-out duties co-pay collection PROMs collection assist with insurance authorizations and referrals. Actual job duties may vary by Department.
Does this position require Patient Care No
Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones assist callers with routine inquiries and schedule appointments.
-File materials in patient folders and print appointment schedules.
-Process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient referrals and MD orders
-Open and distribute unit mail or faxes.
-Type forms records schedules memos etc. as directed.
-Required to accept co-payments.
-Handles screens and/or takes messages related to prior authorizations
-provider questions.
-Acts as Super User for scheduling registration and billing systems.
-Provides assistance and training to others in these areas.
-May perform more complex or specialized functions (i.e. scheduling schedule changes/blocking) at more advanced competency level.
Responsibilities
all aspects of patient scheduling which includes entering complete information booking appropriately the disposition of all appointments confirming patient visits and inputting necessary data. This includes booking of interpreters when needed.
multi-line telephone consoles for ambulatory rehab department (PT OT SLP).
calls and provides information to callers records and transmits messages or directs call to triage therapist and/or appropriate individuals. Returns follow up calls as indicated.
organizes and distributes all appropriate patient reported outcome measures.
identifies issues related to insurance/registration and cordially directs patients when changes are indicated.
identifies problems/opportunities that impact on clinical schedules and service availability to the triage supervisor.
files and/or distributes incoming mail and insurance approvals.
all department related forms including written physician referrals and Medicare Certifications into EPIC and manages MD reconciliation in EPIC.
appointments utilizing the computers clinical information scheduling option for multiple ambulatory EPIC departments within Rehabilitation Services. Organizes schedule for multiple clinicians.
various lists and records such as triage and walk-in referrals and beeper numbers as directed.
and maintains appropriate inventory of office supplies in the department.
cancels or no-shows all daily visits in EPIC.
pre-scheduling program of post-op patients research patients and walk-ins.
in training of new clinical and front desk staff in regard to scheduling and front desk duties.
managed care coordinator with assigned tasks. Fills in for managed care coordinator in their absence.
effective interpersonal skills in all interactions with public staff patients and families and caregivers. Is always polite and courteous. Understands how to de-escalate tense situations and ask for assistance when needed.
all provider scheduling templates and adjusts in a timely fashion as needed.
all check-out functions including scheduling follow-up visits within the rehabilitation department.
monitoring and execution of the eReferral work queue for their respective rehabilitation clinic. This includes scheduling referral appointments from the work queue. Also work to ensure all the BWH expectations are met with scheduling referral appointments and linking referrals.
support and information to patients and providers to problem solve and manage complex administrative and patient issues.
confidentiality and privacy which is consistent with HIPAA/PHI guidelines.
HMO Managed Care and other Third-Party Insurers.
financial services and self-pay resources and provides patients with information as needed.
on special projects as directed.
all other duties & tasks as assigned.
Qualifications
Education
High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree No.
Experience
Office experience 2-3 years required.
Language:
Spanish language proficiency preferred.
Knowledge Skills and Abilities
Proficiency with all Office Suite Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages.
Managing ones own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/HourlyGrade
3EEO Statement:
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Junior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
