Practice Assistant II
Job Location:
Boston, MA - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Reporting directly to the Mass General Brigham for Children (MGBfC) Pediatric Specialties Administrative Director and receiving general direction from the lead Patient Services Coordinator the MGBfC Access Center effectively directs patient access to practices within MGBfC.This individual will be required to manage the flow of new patients into the Pediatric system by answering screening triaging and/or processing a high volume of incoming calls. Requires discretion and judgment to organize priorities complete tasks and handle confidential patient information.
Patient care responsibilities include scheduling patient appointments for multiple pediatric specialties with the potential to expand to other practices in the future. This will include the need for simultaneous scheduling of multiple Pediatric specialists as appropriate for multispecialty clinics or as part of routine discharge instructions; performing necessary limited registration functions in collaboration with the PSC; managing the collection of patient information required for treatment; triaging patients for scheduling as indicated by established protocols; and communication of issues or information updates as necessary. As a first point of contact for the MGBfC practices the position requires excellent customer service skills a broad knowledge base independent thinking and problem-solving skills. The incumbent interacts extensively via phone with referring physicians and their office staff parents/patients MGBfC support staff MGBfC professional staff and others.
Scheduling
Schedule patient appointments/procedures for providers in multiple practices within the MGBfC system using the appropriate scheduling system (Epic)
Applies complex algorithms and guidelines specific to each practice to patient and physician calls to triage appropriately for scheduling or connection to a clinical provider.
Coordinating appointments with multiple clinicians as necessary.
Coordinate scheduling urgent appointments with Practice Managers and Practice Nurses or Staff.
Distributes patient information maps a timely manner prior to patient appointments if necessary.
Answers patient/parent questions regarding appointments as appropriate.
Applies knowledge and independent judgment to schedule patients with the appropriate practice location and provider.
Arranges for interpreter services as needed as part of appointment scheduling.
Gathers the necessary referral information and creates referral shells as necessary.
Handles confidential information in compliance with HIPAA guidelines and explains MGBfC policies when necessary
Communication of cancellations schedule changes etc. to all affected departments.
Attends staff and/or team meetings as required and contributes in a positive manner consistently focusing on constructive feedback and quality improvement.
Registration and Referral Management
Responsible for complete knowledge and understanding of the registration process for use in the education of patient callers and setting expectation around the registration process.
Limited registration of patients as necessary in collaboration with the Registration Department.
Maintains complete understanding of the Patient Financial Resources available and refers patients to Financial Services for application for Medicaid or Free Care as appropriate.
Possesses a thorough knowledge of managed care/third party insurers.
Qualifications
Education
High School Diploma or Equivalent required
Experience
office experience 2-3 years required
High volume call center experience
Knowledge Skills and Abilities
- Proficiency with all Office Suite Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages.
- Managing ones own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
Additional Job Details (if applicable)
Department: Pediatric Access Center
Schedule: Monday - Friday 8:00am - 5pm onsite
Compensation: The pay rate for this position starts at $20.00 per hour with increases based on the candidates years of experience.
Benefits: Medical Dental Vision 403b retirement plan tuition reimbursement discounted MBTA pass & more!
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/HourlyGrade
3EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Junior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
