Post Service Representative- Patient Access Central Full-Time Days (24810)

Join Our Team at New Bridge Medical Center!**

We are dedicated to providing high-quality compassionate care to our diverse community. As a leading healthcare provider we offer a supportive and inclusive work environment. If youre passionate about making a difference and thrive in a collaborative setting New Bridge Medical Center is looking for a Post Service Representative.

Job Duties

Arranges for the efficient and orderly appointment of patients ensuring that all points of registration (Emergency Room Outpatient Ambulatory SDS Behavioral Health etc.) are obtaining accurate patient information and that patients are made aware of hospital policies and procedures.

Appropriately identifies and verifies patients via correct identification insurance and appointment.

Receives records and verifies accuracy of demographics and insurance information. Scans each required items (if available) such as ID/insurance cards/consents and eligibility in the billing system.

Admits discharges and transfers patients to and from units such as ED Skilled Nursing Facility Psychiatric Services SDS outpatient ambulatory etc.

Assist with patient discharges and provide patients with additional copies of physician orders as needed.

Ensure that patient appointment dispositions occur real time and are accurate.

Schedules according to clinic protocols. Communicates any aberrations i.e. patients that left without being seen clinic requests for session closures or rescheduled patients.

Assists with acclimating all new staff to the department as needed.

Performs a variety of clerical and typing assignments (i.e. photocopying memos emails etc.)

Opens and tracks to resolution service requests as needed with IT engineering environmental etc.

Understands and adheres to all medical center and department policies.

Familiar with the Medical Centers Mission Vision and Values Statements.

Appropriately identifies learning strengths and needs.

Utilizes learning resources provided by the clinic and Medical Center.

Participates in educational programs and in-service meetings.

Performs all other duties as assigned

Workplace Etiquette Expectations

Customer/Patient Service

Provides excellent customer services to patients providers and referring physicians/agencies.

Maintains an optimal customer friendly work environment by providing and modeling service in a courteous and helpful manner.

Demonstrates a courteous professional and respectful attitude in dealing with patients families and significant others.

Displays courtesy tact and patience during interactions with all members of the hospital staff and extended community.

Demonstrates the ability to effectively communicate with patients Assistants and physicians both written and verbally.

Projects a smile both in person and over the phone.

Teamwork Collaboration

Works collaboratively with clinical leadership and management team to develop and monitor of effective policies for all areas of responsibility.

Works collaboratively with management team to ensure all priorities of the clinic are met

Ensures cross training is provided to members of the clinic to increase clinical efficiency and promote employee development.

Function as a resource for training and acclimating new associates to the clinic.

Consistently motivates other clerks in a positive manner develops teamwork. Maintains an excellent rapport with colleagues. Gains cooperation while working toward clinic goals.

Respect for the Individual

Develops a positive relationship with other departments services and programs to obtain information in an effort to resolve any clinic related needs.

Demonstrates a courteous professional and respectful attitude in dealing with patients families and significant others.

Regularly encourages clerks participation and communication in decision making.

Works collaboratively and respectfully with other members of the Heart Institute management team.

Initiative

Demonstrates initiative and flexibility in the performance of job responsibilities.

Demonstrates the ability to make decisions independently.

Continually strives to make the best use of time during the work shift through careful coordination of daily tasks reduces nonessential interruptions to ensure an absolute minimum in order to complete assignments.

Readily gives and receives feedback and evaluation as an improvement tool.

Actively seek ways to proactively improve operational processes.

Appropriately communicates any challenges/issues to the Practice Administrator after exhausting potential resolutions.

Communication

Demonstrates the ability to effectively communicate with patients Assistants and physicians both written and verbally.

Ensures goals objectives policies and procedures are communicated and understood by all Assistants.

Communicates effectively with clinical Directors Administrators medical staff and outside vendors.

Effectively provides direction and advice to Assistants in handling situations and projects.

Promptly responds to questions from other hospital personnel patients physicians and others.

Time Management

Continually strives to make the best use of time during the work shift through careful coordination of daily tasks reduces nonessential interruptions to ensure an absolute minimum in order to complete assignments.

Completes assignments in a timely manner thoroughly and appropriately detailed.

Demonstrates Commitment to Quality

Motivates clerks to ensure consistency in adherence to Medical Center/Clinical policies and procedures.

Consistently motivates clerks in a positive manner develops teamwork. Maintains an excellent rapport with subordinates. Gains cooperation while working toward clinical goals.

Ensures goals objectives policies and procedures are communicated and understood by all clerks.

Regularly encourages clerks participation and communication in decision making.

Works collaboratively with administrative and clinical leadership in the development and monitoring of an effective quality improvement program for all areas of responsibility.

Demonstrate Results-Orientation

Produces measurable results from strategies implemented to move the clinics goals forward

Suggests processes that lead to dependable and desired results for the clinic.

Leads and/or facilitates in the organization

Functions as a leader and resource to the members of the clinic

Ensures the clinics goals are met by facilitating communication.

Establishes Community Linkages

Actively seek ways to incorporate initiatives with community to market the clinical services

Provides information to community constituents (referring physicians community centers agencies etc.) .

Actively works to maintain and improve relationships with community agencies (Buddy TB CEED etc).

Position Requirements

Education/Licensure:

High school graduation or equivalent required.

Experience:

One to three years of progressive clerical experience in a health care organization

Skills:

Typing: 45 wpm.

Good oral and written communication skills.

Good interpersonal skills.

Speaks reads and writes English to the extent required by the position. Second language a plus.

Salary commensurate with experience within posted range:

$23.21 per hour

We provide a comprehensive benefits package including a competitive medical dental and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days personal time sick leave and nine paid holidays. Additionally we are committed to the personal and professional growth of our employees offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Please note that selection of the candidate for any position will depend on several factors including the individuals educational background skills and professional experience.

Required Experience:

Unclear Seniority