Post Deal Order Support Specialist

About the role:

We are a team of highly motivated and talented professionals responsible for supporting Sales after a customer deal has been activated. As part of the Post Deal Order Support (PDOS) team you will serve as a strategic partner supporting all postdeal order inquiries providing endtoend ownership proactive communication and highquality partnership with Sales and internal stakeholders. This role emphasizes issue resolution collaboration and driving a seamless seller and client experience.

What youll do:

EndtoEnd Issue Ownership & Resolution

• Provide specialized support for all postdeal order inquiries acting as the primary owner for order corrections and complex scenarios.
• Ensure timely accurate and transparent issue resolution eliminating unnecessary handoffs and reducing ambiguity.
• Conduct rootcause analysis identify trends and recommend operational improvements
• Take initiative in communicating with Sales by scheduling meetings reducing email volume and accelerating case resolution.
• Serve as a subject matter expert (SME) in order workflows policies and sales processes to equip Sales with accurate coaching and guidance.

• Partner closely with GRO and RDO teams Finance and other NCVI teams to align on shared goals KPIs and process flows.
• Participate in joint training crossfunctional reviews and process refinements to increase efficiency and reduce handoffs.
• Maintain accurate documentation and contribute to an evolving knowledge repository.

• Review order packages and agreement documentation for accuracy and compliance before and after booking; ensure alignment with pricing policies SOX and contract requirements.
• Ensure that client data flows accurately into all downstream systems contributing to Gartners data integrity and revenue recognition accuracy.

• Reduce escalations by applying a firstcontact resolution mindset and resolving issues before they grow.
• Highlight improvements and solicit seller feedback to continuously refine the PDOS experience.

• Leverage technology and analytics to monitor accuracy and operational efficiency.

What youll need:

• Associates degree or equivalent work experience preferred
• 3 or more years of related office experience in one of the following areas: Administrative Sales Support Finance Operations or Customer Service
• Excellent time management skills and ability to meet tight deadlines
• Excellent verbal and written communication skills in particular the ability to convey
• complex requests in a clear concise timely fashion; the ability to convey difficult
• messaging; and the proven ability to drive teamwork
• Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization
• Demonstrated ability to effectively use active listening skills to understand Saless needs
• Strong initiative with the ability to work in a fast paced high-pressure environment
• Ability to adapt to a constantly changing environment
• Proven ability to build strong cross-functional partnerships and effectively in complex hybrid business organization
• Consistently high achiever marked by perseverance humility and a positive outlook in the face of challenges
• Advanced expertise in Microsoft Excel
• CRM (Salesforce based platform) and Oracle experience strongly preferred

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 20000 associates globally who support over 13000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner youll join a company at the very center of the AI revolution. Gartner has proactive objective guidance throughout clients AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. Youll have access to unmatched resources expertise and technology and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

Its an exciting time to be at Gartner with limitless opportunities to make a real impact grow your skills and build a lasting meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world Gartner is the place for you.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 56000 USD - 78000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a role-based uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO a 401k match up to $7200 per year the opportunity to purchase company stock at a discount and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 1 or by sending an email to.

Job Requisition ID:112075

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