Post Closing Quality Control Manager
Job Location:
Richmond, VA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The position is described below. If you want to apply click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application youll be invited to create a profile which will let you see your application status and any communications. If you already have a profile with us you can log in to check status.
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
2. Manages team performance to ensure SLA are met and/or exceeded.
3. Supports ad hoc quality and control requests specific to Post Closing performance results.
4. Partner with management to align on overall risk ratings.
5. Provide a monthly summary report and findings to sales fulfillment and Post Closing leadership on performance results to proactively identify potential salability issues. Drive root cause analysis and applicable action plans related to process and/or technology changes.
6. Assist and/or facilitates leadership training programs targeted toward department needs or individual teammate issues.
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. College degree and 2 years work experience in a back office operations area
2. Demonstrated successful management of a team of 5 people
3. Strong understanding of mortgage documentation
4. Ability to support multiple tasks with varying levels of complexity importance and involvement
5. Excellent interpersonal leadership analytical and problem-solving skills
6. Excellent verbal and written communication skills
7. Detail-oriented motivated and function well in a team environment
8. Must exhibit a keen attention to detail and the ability to quickly comprehend information
9. Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Preferred Qualifications:
1. Previous closing/post-closing experience
Sitting (if checked indicate frequency)
Constantly (More than 50% of the time)
Standing (if checked indicate frequency)
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Walking (if checked indicate frequency)
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Bending (if checked indicate frequency)
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Lifting (if checked indicate pounds)
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Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel (Must select one)
Up to 25%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
Required Experience:
Manager
About Company
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