Porter Supervisor

Why work at Greenwich House

At Greenwich House we believe in empowering communities through transformative programs we offer more than a job we offer a mission. When you work with us you become part of a passionate collaborative team committed to making a difference in peoples lives. Every initiative class and outreach effort we deliver is fueled by a shared commitment to equity and compassion.

Founded in 1902 as a settlement house aimed at supporting New York Citys growing immigrant population Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness creativity and connection across the city. Today Greenwich House offers a diverse range of programs in health human services education and the arts serving thousands of New Yorkers each more at.

The Opportunity

The Porter Supervisor is responsible for overseeing daily custodial and porter operations across nonprofit facilities ensuring buildings are clean safe and welcoming for clients staff volunteers and visitors. This role supervises porter staff coordinates schedules conducts routine facility walkthroughs and maintains full staffing coverage at all times. The Porter Supervisor is accountable for securing coverage for staff absences due to call-outs or approved leave and is responsible for covering shifts personally when replacement coverage cannot be obtained. The role also supports program operations by planning cleaning projects around program schedules closures and vacation periods and by coordinating supply needs with operations leadership.

This is an exciting opportunity for someone who is passionate about people and wants to be part of a mission-driven organization making a lasting impact in New York City.

Responsibilities

Supervision & Daily Operations

• Supervise train and support porter staff in accordance with nonprofit policies service standards and safety procedures
• Assign daily work tasks and monitor quality timeliness and completion
• Conduct daily walkthroughs of assigned buildings to ensure cleaning work is being performed properly consistently and in alignment with program needs
• Identify deficiencies during walkthroughs address issues immediately and provide corrective guidance to staff
• Maintain a clean safe and respectful environment for clients staff volunteers funders and visitors

Scheduling & Coverage Accountability

• Develop manage and adjust porter schedules to support nonprofit programs events and building usage
• Ensure all shifts are fully staffed including early mornings evenings weekends and holidays as required
• Proactively arrange coverage for absences due to call-outs vacations sick leave or other approved time off
• Contact available staff approved substitutes or adjust assignments to eliminate staffing gaps
• Assume direct responsibility for covering open shifts when coverage cannot be secured
• Track attendance issues and communicate recurring concerns to management

Facility Care Supplies & Project Planning

• Maintain regular inspections to ensure facilities meet cleanliness safety and compliance standards
• Work closely with the Operations Coordinator to identify supply needs and order custodial and porter supplies in a timely and cost-effective manner
• Monitor inventory levels and report shortages or issues promptly
• Ensure proper use care and storage of cleaning tools equipment and supplies
• Plan and coordinate deep-cleaning restoration or special cleaning projects during periods when buildings offices or programs are vacant closed or on vacation
• Schedule cleaning projects to minimize disruption to active nonprofit programs and services

Communication & Organizational Support

• Collaborate with program staff operations teams and leadership to align cleaning priorities with organizational needs
• Respond promptly to urgent facility issues emergencies and service requests
• Serve as the primary point of contact for porter-related issues during assigned shifts
• Model professionalism respect and consistency in all interactions

What Youll Bring

• High school diploma or equivalent required
• Prior experience as a porter janitor or custodial staff required
• Supervisory or lead experience preferred particularly in nonprofit residential or program-based environments
• Strong organizational scheduling and coordination skills
• Proven ability to manage staff coverage and last-minute operational needs
• Willingness and ability to work flexible hours and personally cover shifts when required
• Strong communication and problem-solving skills
• Knowledge of custodial best practices safety protocols and cleaning equipment
• Physical Requirements: Ability to stand walk bend and lift up to 50 pounds

Employment Details

• Department: Facilities
• Location: Onsite 623 Broadway New York NY
• Schedule: 35 hours/week Monday - Friday 9:00 AM - 5:00 PM; Flexibility required
• FLSA Classification: Non-Exempt
• Employment Type: Full-Time
• Reports To: Director of Facilities
• Union Representation: Non-Union

Salary Range

The expected salary range for this position is between $58000 - $60000 per year. This range reflects the anticipated compensation at the time of this posting and may be adjusted based on experience education and organizational needs.

Benefits

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits including medical/dental/vision insurance 403(b) plan generous paid time off and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services including classes lessons and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

Equal Employment Opportunity & Accessibility

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race color religion sex national origin age veteran status disability or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or an accommodation during the application or interview process please reach out to Human Resources.