Job Description:

Pool Technical Service Representative - Phoenix AZ

At Pentair you will workalongsidepassionate problem-solvers who are committed to the future of our planet. We put ourmissioninto practicehelping the world sustainably move improve and enjoy water lifes most essential resource. From our residentialwater filtrationto industrial water management topool products and more our9000global employees serve customers in more than 150 countries working to helpcreate a better world for people and the planet through smart sustainable water solutions.

We have an opportunity for a Pool Technical Service Representative to join our Phoenix AZ team. You will be responsible for researching troubleshooting and resolving pool and spa equipment issues using advanced troubleshooting skills and available resources. The expectation is to empathize and clearly communicate complex technical solutions to dealers distributors or pool professionals.

You will:

• Serve as the primary contact for equipment-related inquiries troubleshooting and service support within our Pool Division
• Diagnose equipment issues using technical documentation system data and customer input and Assist customers and field technicians with setup operation maintenance and repair guidance
• Schedule or supporting service visits and follow up on open service cases to resolution
• Process parts orders warranty claims returns (RMAs) and service documentation as required
• Communicate clearly with customers regarding service status timelines and next steps and collaborate with internal teams including production engineering shipping quality and sales to resolve issues
• Maintain accurate and timely documentation within CRM and ERP system
• Participate in ongoing technical and product training to stay current on equipment updates and procedures

Key Qualifications:

• A background in technical field work in the Pool industry or a similar field is preferred
• Proficiency in Microsoft Office (Word Excel Outlook)
• Experience working with CRM and ERP systems (Salesforce preferred)
• Strong organizational skills with the ability to manage multiple priorities effectively
• Must be able to multi-task have great computer skills and be able to work within several different software applications at once

Physical Requirements:

• Physical requirements are standing walking twisting at the waist lifting and lowering weights up to 50lbs.

Position hours/shifts (Overtime Available!):

• Shift range from 7am to 8pm Eastern Monday through Friday (hours can vary by region)

Compensation:

The hourly pay for this role is: $26.00/hour DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Determination of pay rate may vary depending on factors including but not limited to achievements skills and experience.

Benefits:

As part of our comprehensive benefits packages Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays
• Paid vacation
• Paid sick time
• Medical Dental and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Prescription drug insurance
• Tuition reimbursement

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.