Policy Processor, New Business- Franklin, TN.

Were building a world of health around every individual shaping a more connected convenient and compassionate health experience. At CVS Health youll be surrounded by passionate colleagues who care deeply innovate with purpose hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person one family and one community at a time.

Position Summary

The Policy Processor is responsible for accurately reviewing and issuing new insurance applications within the New Business department. This role supports the timely and accurate processing of Final Expense Ancillary and/or Medicare Supplement policies by following established procedures and collaborating with team members across underwriting fulfillment and data entry. The ideal candidate is detail-oriented dependable and comfortable working in a fast-paced environment with a strong focus on quality and turnaround time.

Job Description

• Review new insurance applications for accuracy and completeness

• Process and issue policies according to established guidelines

• Identify and document errors or missing information

• Work with underwriting fulfillment and data entry teams to resolve issues

• Escalate customer concerns/issues to leadership for resolution when appropriate.

• Meet daily quality and turnaround time expectations

Required Qualifications

• 1 years experience in administrative processing data entry or production based work environment

• 6 months experience reviewing applications and documenting errors or performing general Quality Audits

• Strong attention to detail and organizational skills

• Ability to work independently and manage time effectively

• Comfortable navigating multiple systems to complete daily tasks

• Strong written and verbal communication skills

Preferred Qualifications

• Prior experience in insurance operations data entry or administrative support

• Familiarity with Final Expense Ancillary Medicare Supplement products

• Experience working in a production or metrics-based environment

Education

• High school diploma or GED

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.