PM Lobby Attendant

Why Should You Work for Shamin Hotels

Amazing Benefits! In addition to competitive pay we offer a range of benefits for full-time associates including health dental vision accident and short and long term disability insurance pet insurance gym membership discounts Paid time off Paid holidays Shamin Perk discounts on tickets rental cars and attractions footwear discounts 401K plan with company match employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion there are endless opportunities for growth and advancement at Shamin Hotels. Whether youre interested in front-line operations corporate management or hotel development we have opportunities for you to shine.

Advancement! Were proud of our track record of promoting from within. At Shamin Hotels were committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

Guest Greeting and Assistance:

Welcome guests as they enter the lobby providing a warm and friendly greeting.

• Offer assistance with luggage directions and other guest needs.
• Escort guests to the front desk for check-in or to other areas of the hotel as requested.

Information and Concierge Services:

• Provide information about hotel amenities services and local attractions.
• Assist guests with restaurant reservations transportation arrangements and ticket bookings.
• Offer personalized recommendations and insider tips to enhance the guest experience.

Problem Resolution:

• Address guest concerns or complaints promptly and effectively.
• Liaise with hotel staff and management to resolve issues and ensure guest satisfaction.
• Follow up with guests to ensure that their needs have been met and that they are satisfied with the resolution.

Lobby Presentation:

• Ensure that the lobby area is clean organized and visually appealing at all times.
• Monitor and replenish amenities such as newspapers magazines and refreshments.
• Arrange seating areas and decor to create a welcoming and comfortable environment for guests.

Guest Recognition and Engagement:

• Build rapport with guests and establish personal connections to make them feel valued and appreciated.
• Remember and acknowledge returning guests VIPs and loyal customers.
• Anticipate guest needs and proactively offer assistance or recommendations.

Safety and Security:

• Maintain awareness of the lobby area and surroundings to ensure the safety and security of guests and property.
• Monitor guest activity and report any suspicious behavior or security concerns to management.
• Follow established safety protocols and emergency procedures in the event of an incident or evacuation.

Top Requirements:

• Team Up: Be Golden Collaborate and Help Others Succeed.
• Own It: Be a role model Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive Care Deeply and Create Memories.

About Us:

In a story of entrepreneurial spirit and partnership P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity purchasing a bankrupt hotel in Lumberton North Carolina. United by their vision and commitment to excellence they merged their names Shah and Amin to create Shamin Hotels. Today Shamin Hotels stands as a testament to their legacy having grown into the largest hotel owner and operator in Virginia with over 70 hotels spanning multiple states. Here!: Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest but only those selected for an interview will be contacted.

• High school diploma or equivalent.
• Previous experience in customer service hospitality or a related field.
• Excellent communication and interpersonal skills.
• Friendly and outgoing personality with a genuine desire to help others.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Knowledge of hotel operations local attractions and tourist services.
• Professional appearance and demeanor.
• Ability to stand walk and lift objects for extended periods.
• Flexibility to work varying shifts including evenings weekends and holidays.

The Hilton Lobby Ambassador plays a vital role in creating a positive first impression and ensuring that guests feel welcome and valued throughout their stay. Their dedication to exceptional service attention to detail and proactive approach to guest engagement contribute to the overall success and reputation of the hotel.