Plumbing Customer Service Representative & Dispatcher

• Answer inbound calls and serve as the first impression for customers
• Use professional communication skills to gather all necessary customer and job information
• Ensure calls are answered promptly using the approved company greeting
• Provide a positive helpful and customer-focused experience on every call
• Enable calls to the answering service at the end of the day

• Dispatch service calls to technicians efficiently
• Coordinate technician schedules and job assignments /reassignments
• Communicate job details customer information and scheduling updates to technicians
• Work with technicians to ensure they are prepared for each job including parts scope permits and access needs
• Coordinate with dispatch and field staff to ensure smooth handoff from scheduling to job execution

• Monitor active jobs from start to finish to help ensure smooth completion
• Track job progress and proactively address issues that may impact completion
• Support technicians with field-related problem-solving
• Review completed jobs for accuracy quality documentation and completeness
• Ensure proper notes photos forms and job details are captured
• Identify training opportunities and operational inefficiencies
• Review callbacks job outcomes and customer satisfaction concerns

• Prepare and submit permits to local municipalities as needed
• Track permit approvals inspections and close-out timelines
• Coordinate inspections with technicians customers and municipalities
• Help ensure work complies with local codes permit requirements and company standards

• Help manage communication with commercial customers and warranty providers
• Review scopes of work approvals and required documentation
• Ensure jobs meet partner and warranty process requirements
• Assist with claims approvals documentation and follow-up

• Review invoices for accuracy before submission
• Handle invoice processing and billing upon job completion
• Track accounts receivable and follow up on outstanding payments
• Resolve billing questions or discrepancies with customers partners and internal team members
• Perform basic accounting and clerical functions as needed

• Follow up on unsold estimates open opportunities and pending customer decisions
• Work with technicians and management to improve close rates and job value
• Review job performance and margins to identify opportunities for improvement

• Perform general office duties clerical tasks and mail processes
• Maintain organized job records permits invoices and financial documentation
• Assist with improving workflows systems and standard operating procedures
• Support the owners and management team with additional duties as directed

• Service Titan Experience!
• Previous office dispatch customer service or administrative experience preferred
• Plumbing HVAC or home services experience is a plus
• Basic computer skills required
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional phone etiquette and customer-service mindset
• Detail-oriented with strong follow-through
• Comfortable working with technicians customers vendors and management
• Basic accounting invoicing or billing experience is a plus

• Clean background
• Ability to pass a drug test
• Reliable transportation

• Competitive pay: Competitive compensation based on skills and experience.
  • Base Pay: $18-$22 per hour
• Works hours will be Monday-Friday between the hours of 7:30 AM to 4:30 PM NO NIGHTS OR WEEKENDS. THIS IS AN INOFFICE POSITION.
• On-the-job training: Including mentorship from experienced team member

1-800-Plumber Air is the premier plumbing and HVAC company in your area that focuses providing unmatched service for our customers.

Here at 1-800-Plumber Air we have a Win/Win/Win model. First and foremost it is important for our customers to win. Meaning they get the quality of service that they deserve with the Honesty and Integrity that they want. Second it is important that you win as being apart of our team. We will work together to make sure that we put a plan in place that allows you as being apart of our team to help you accomplish your goals. Third is for we as the company to win. We know that when all 3 parties win it creates for a fantastic experience and work environment.

Come be apart of a team that will help you grow and accomplish the goals and dreams that you have always wanted.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to 1-800-Plumber Corporate.