Platform & Core Experience Strategic Portfolio Management – Unified Communications

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

We are seeking a highly motivated Customer Experience Strategic Portfolio Manager to act as the central Product Owner for the end-to-end user journey across our entire Unified Communications (UC) portfolio. This is a highly strategic role that spans the user interface our developer APIs and the foundational platform software required to operate our product this highly cross-functional role you will be the connective tissue that ensures a consistent unified and seamless experience regardless of which specific UC product a customer is using or a developer is building on top of our platform.
You will partner deeply with our dedicated User Research and UI/UX Design organization. You will define the strategic vision aggregate business requirements and champion the voice of the customer while collaborating with Design leadership to execute a cohesive portfolio-wide experience.
You will map customer journeys analyze user feedback and translate CX insights into actionable product requirements. If you are passionate about reducing friction in enterprise communications and driving product-led growth through exceptional user experiences this is the role for you.
This role reports directly to the Unified Communication Director of Strategic Portfolio Management

Key Responsibilities

Portfolio-Wide Consistency: Act as the primary Product Owner for cross-portfolio experience initiatives. Ensure visual functional and architectural consistency across all UC products (voice video messaging) so they feel like one unified platform rather than disjointed tools.

Platform Operations & API Experience: Treat the underlying platform software operating our services and our APIs as critical customer touchpoints. Partner with engineering to ensure internal services SDKs and developer portals are scalable intuitive and seamlessly support our frontend products. .

Feature Observability & Telemetry: Embed data tracking and observability into the DNA of every product launch. Define clear telemetry requirements during the build phase so we have granular visibility into how users interact with features post-launch.

Ecosystem Integrations: Champion the user journey for out-of-the-box integrations. Ensure a frictionless onboarding and usage experience when connecting our UC platform to external third-party tools.

Cross-Organizational Partnership: Work hand-in-hand with a centralized UI/UX Design and User Research team. You will define the product strategy prioritize the experience backlog and provide business context (the what and why) while trusting and enabling the design team to deliver optimal user interfaces (the how).

Requirement Translation: Synthesize complex business needs technical constraints and customer feedback into clear experience requirements and user stories that the Research and Design teams can act upon.

Alignment & Governance: Establish regular alignment cadences with UX/UI and Engineering leaders to review prototypes ensure adherence to portfolio-wide design systems and resolve priority conflicts across different product lines.

Admin User and Developer Personas: Balance the diverse needs of enterprise IT administrators (security analytics deployment) everyday employees (intuitive interfaces reliable collaboration) and developers (extensibility clear documentation).

Master the Message: Partner with Product Marketing to ensure effective consistent and cohesive messaging for our product capabilities and ensure the delivery of high-quality product collateral to explain them.

Communication: Exceptional written and oral communication skills with the ability to translate complex technical concepts into compelling value propositions. Ability to translate between.

Technical Fluency: Solid understanding of platform architecture RESTful APIs webhooks and SDKs. You do not need to code but you must be able to hold your own in technical discussions with engineering architects about platform capabilities and Developer Experience (DX).

Data & Observability Skills: Deep proficiency with product analytics telemetry and observability tools (e.g. Pendo Amplitude Mixpanel Datadog or similar). Ability to define tracking schemas and extract actionable insights from large datasets.

Systems Thinking: Demonstrated ability to think beyond a single feature with a track record of driving unified experiences across a complex suite of products underlying platforms and integration ecosystems.

Customer-Obsessed Mindset: Proven track record of leveraging user research and analytics to drive measurable improvements in product usability and customer satisfaction.

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Target Base Salary Range: $108800 - $217600 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

• 4 years of experience in Product Management Customer Experience (CX) or UX Strategy with track record of leading complex multi-stakeholder product initiatives.

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Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

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