Pick up and Delivery Coordinator (Customer Experience)

Pick Up & Delivery / Customer Experience Coordinator

Were looking for an organized reliable Pick Up & Delivery Coordinator to run our service valet this role youll plan daily routes dispatch drivers and coordinate with the service team so every customer vehicle is picked up serviced and returned on time. If you thrive on logistics stay calm under pressure and take pride in a smooth customer experience wed love to have you on our team.

About FAH
We are a fast-paced high-performing automotive dealership focused on delivering an exceptional customer experience while driving strong results. Our team environment is built on accountability energy and a commitment to success.
We believe in promoting from within and providing clear internal growth opportunities for employees who are motivated and ready to advance their careers. Our dealership is located in a prime high-traffic area offering consistent opportunities and strong earning potential.
We also invest in our team through ongoing training and development ensuring you have the tools knowledge and support needed to succeed and grow in the automotive industry.

Compensation and Benefits

• Health Medical and Dental
• 401K Plan options
• PTO and SICK Leave
• Growth opportunities
• Flexible Work Schedule
• Competitive Pay

Responsibilities

• Plan schedule and dispatch daily pick up and delivery routes for service customers
• Assign drivers based on location timing and workload to maximize on-time performance and route efficiency
• Coordinate with service advisors and the shop to align vehicle pickups and returns with appointment times and repair completion
• Confirm pickup and delivery windows with customers by phone and text and communicate proactively on any delays
• Track driver status and vehicle location throughout the day and adjust routes in real time as needs change
• Ensure vehicle condition inspections keys and paperwork are properly documented at pickup and drop off
• Process payments and collect signatures at delivery as required
• Handle customer concerns related to pickup and delivery with integrity and poise escalating when needed
• Maintain daily logs and report on volume on-time rate and driver productivity
• Support driver onboarding and ensure drivers follow company safety and customer service standards

Requirements

• Previous experience in dispatch logistics scheduling or automotive service preferred
• Excellent communication and organizational skills
• Strong problem solving and ability to prioritize in a fast-paced environment
• Comfortable using scheduling dispatch or DMS software plus Microsoft Office suite
• Working knowledge of local roads and service area geography
• Ability to work effectively with customers drivers service staff and vendors while handling multiple tasks simultaneously
• Valid drivers license and clean driving record
• Willing to submit to a drug screen & background check

FAH LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.