Physician Office Float Coordinator (2063)

GENERAL SUMMARY OF DUTIES

Work as Physician Office Float Coordinator schedulingpatient appointments and/or surgical cases including obtaining all patient demographics
insurance information pre-certifications and authorizations. Order tests such as MRIs CTs physicians schedule and supervise/direct Assistant Coordinator.

ESSENTIAL FUNCTIONS
1. Serve as patients primary contact regarding office appointments and surgery scheduling.
2. Provide necessary records and documentation to the hospital manufacturing representative and anesthesiologist for surgery cases.
3. Post-surgical cases with the hospital O.R. following standard procedures.
4. Manage all phone calls and physicians clinic during normal business hours.
5. Maintain patient records in EMR system.
6. Must have good working knowledge of specific equipment and tools needed in the O.R.
7. Must have good working knowledge of medical terminology and ICD-10 codes.
8. Must have good working knowledge of physician ordering process for imaging (MRIsCTs etc.)
9. Train supervise and direct Assistant Coordinator on all office duties.
10. Oversee physician assistant and/or nurse practitioner schedules.
11. Serve as Team Lead or Super User on special projects as deemed necessary.
12. Coordinate care of college and professional sports teams as needed.
13. Facilitate communication with patient and the Patient Accounting Department on a real time basis to resolve patient concerns and questions.
14. Documents all items in the practice management system and the document imaging systemin a timely manner.
15. Communicates patient issues to Surgery Center/Hospitals in a timely manner.
16. Maintains strictest confidentiality.
17. Checks email and document management systems messaging and task list systemfrequently.

EXPERIENCE

A minimum of two years previous Medical office experience desired. Previousexposure dealing with physicians face-to-face on a regular basis.

REQUIREMENTS

Good phone communication and people skills. Good working knowledge ofoffice equipment including practice management system electronic health records and MicrosoftOffice.

KNOWLEDGE

1. Knowledge of insurance rules and requirements needed to obtain pre-authorizations andpre-certifications.
2. Knowledge of general clinic operations.

SKILLS

1. Skill in locating information via the Internet.
2. Skill in processing requests within a specific period of time.

ABILITIES
1. Ability to understand and interpret payer policies and regulations.
2. Ability to work effectively in a multi-task environment.
3. Ability to effectively communicate verbally and in writing.
4. Ability to work in a team environment.
5. Ability to work with patients in a professional manner.

ENVIRONMENTAL/WORKING CONDITIONS

Fast-paced office environment.

PHYSICAL/MENTAL DEMANDS

Requires sitting and standing associated with a normaloffice environment. Manual dexterity using computer keyboard. Constant use of computer
monitor. Frequent use of telephone. Occasional lifting/carrying basic office supplies/equipmentup to 15 pounds.

*This description is intended to provide only basic guidelines for meeting job knowledge skills abilities and working conditions may change as needs.