Philanthropy Support Services Manager

Exemption Status:

Exempt

Hiring Range:

$59051.20 - $106308.80

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:30-5:00

Shift:

1 - Day Shift 8 Hours (United States of America)

Hours:

40

Cost Center:

99900 - 7810 Office Of Philanthropy

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

Reporting to the AVP of Philanthropy Operations Stewardship and Finance the Philanthropy Support Services Manager is responsible for the oversight management and continuous improvement of gift processing donor acknowledgment financial reconciliation and treasury coordination. This position ensures the accurate and timely recording acknowledgment reconciliation and reporting of charitable contributions while maintaining compliance with IRS regulations institutional policies accounting standards and fundraising best practices.

I. Major Responsibilities:

Gift Processing Oversight

• Oversee the Gifts Processor and all gift processing activities ensuring contributions are accurately recorded and deposited in accordance with established policies and procedures.
• Manage the daily workflow for cash checks credit card gifts electronic fund transfers stock gifts donor-advised fund distributions matching gifts planned gifts and in-kind contributions.
• Provide back office support and staffing for fundraising events.
• Establish and monitor service level standards for gift entry receipting and donor acknowledgment.
• Ensure accurate coding of gifts pledges payments appeals campaigns and designation information within the fundraising database.
• Develop and document gift processing procedures and internal controls.

Donor Acknowledgment and Stewardship Administration

• Oversee timely generation and distribution of donor acknowledgment letters and tax receipts. Ensure acknowledgments meet IRS substantiation requirements and institutional standards.
• Collaborate with stewardship and frontline fundraising staff to support donor recognition programs and reporting.
• Monitor acknowledgment turnaround times and maintain quality control processes.

Financial Reconciliation and Treasury Support

• Oversee daily reconciliation of philanthropic revenue between the fundraising database and the organizations general ledger.
• Coordinate with Finance and Treasury teams to resolve discrepancies and ensure timely reconciliation.
• Working with the dedicated Gifts Processor review and reconcile gift deposits merchant services activity lockbox activity and electronic gift transactions and approve all gift entry batches.
• Maintain documentation supporting audits and financial reviews.

• Ensure compliance with IRS charitable substantiation requirements institutional gift acceptance policies and applicable accounting guidelines.
• Maintain strong internal controls related to gift processing cash handling segregation of duties and financial reporting.

II. Position Qualifications:

License/Certification/Education:

Required:

Bachelors degree or equivalent relevant experience.

Experience/Skills:

Required:

• 3-5 years of progressively responsible experience in philanthropy operations advancement services nonprofit finance accounting or related fields.
• Knowledge of Blackbaud Raisers Edge NXT or similar CRM platform.
• Strong knowledge of fundraising operations gift administration and donor acknowledgment practices.
• Experience supervising staff and leading operational initiatives.
• Understanding of nonprofit accounting principles and financial reconciliation processes.
• Working knowledge of IRS charitable contribution substantiation requirements.
• Strong proficiency with Microsoft Excel
• Exceptional attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong communication and collaboration skills.
• Ability to maintain confidentiality and exercise sound judgment.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.