Pharmacy Technician Specialist

Main Responsibilities

• Provide prompt efficient and friendly customer service consistently demonstrating care concern and patience.
• Greet assist thank and invite customers to return following company Greet Offer and Thank (GOT) standards.
• Assist customers with product location accessibility needs heavy items and service-related requests to enhance the shopping experience.
• Support pharmacists in all pharmacy operations within legal and regulatory limits.
• Coordinate pharmacy workflow and staffing coverage to ensure service efficiency and priority management.
• Serve as the pharmacy computer systems expert and primary trainer for pharmacy support staff.
• Train coach and direct pharmacy technicians clerks and interns as requested by pharmacy management.
• Maintain inventory control including ordering receiving returns recalls outdated and overstocked products.
• Process non-controlled drug orders and assist with physical inventory preparation.
• Act as third-party billing expert ensuring accurate claim processing audits rejected claim resolution and staff training.
• Assist with pharmacy financial documentation pricing surveys marketing initiatives and profitability activities.
• Ensure adherence to company policies legal regulations safety sanitation and appearance standards.
• Participate in district divisional and in-store training programs projects and special initiatives.

Soft Skills

• Strong customer service orientation with a friendly approachable demeanor.
• Excellent communication skills both verbal and written.
• Patience and empathy when working with patients and healthcare professionals.
• Leadership and mentoring skills to guide and develop pharmacy staff.
• Professionalism and accountability in handling sensitive information and interactions.
• Adaptability in a fast-paced high-volume pharmacy environment.
• Teamfocused mindset with the ability to collaborate across departments.
• Attention to detail and follow-through on tasks and requests.

Core Competencies

• Pharmacy operations support and workflow coordination.
• Training coaching and staff development.
• Inventory management and pharmaceutical supply control.
• Third-party insurance and billing administration.
• Customer service excellence in a healthcare retail setting.
• Compliance with pharmacy laws regulations and company policies.
• Use of pharmacy automation and computer systems.
• Financial awareness related to pharmacy profitability and pricing.

Knowledge

• Working knowledge of state pharmacy laws and regulations.
• Understanding of pharmacy workflow procedures and workstation functions.
• Familiarity with third-party plans claim adjudication audits and reimbursement processes.
• Knowledge of inventory control practices recalls returns and expiration management.
• Basic understanding of pharmacy financial reports and economic relationships.
• Awareness of customer service standards and company operational guidelines.
• Proficiency in Microsoft Word Excel Outlook and pharmacy information systems.
• Knowledge of technician certification licensing and continuing education requirements.

Abilities

• Ability to read understand and interpret technical and procedural written materials.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Ability to train guide and direct pharmacy support staff effectively.
• Ability to perform basic math functions counting recording and data entry accurately.
• Ability to follow written verbal and demonstrated instructions with precision.
• Ability to work varied shifts including nights weekends and holidays.
• Ability to function effectively in a high-volume fast paced and occasionally stressful environment.
• Physical ability to meet job demands including standing lifting vision and equipment use