Pharmacy Operations Supervisor Express Scripts Pharmacy Whitestown, IN
Job Location:
Whitestown, IN - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Shift: 2:30p - 11p Mon - Fri
Job Purpose:
The Pharmacy Operations Supervisor leads 2025 Pharmacy Technicians in Manual Dispensing within a high-volume mail order pharmacy ensuring safe accurate and timely medication fulfillment through coaching quality oversight workflow planning and team engagement.
In partnership with Pharmacy and Operations Leadership this role supports staffing workflow performance compliance and continuous improvement. The ideal candidate is a servant leader who develops talent promotes accountability and prioritizes patient safety.
Essential Responsibilities:
- Lead coach and develop a team of 2025 licensed Pharmacy Technicians supporting performance engagement career growth onboarding and retention.
- Oversee daily Manual Dispensing operations to meet safety quality service productivity and throughput goals.
- Monitor staffing workflow volume and operational risks; prioritize work and allocate resources to support business needs.
- Partner with the Pharmacist Supervisor Pharmacy Leadership HR Quality Training and Operations teams to support employee relations planning and cross-functional execution.
- Promote patient safety regulatory readiness and quality excellence by monitoring metrics supporting audits and investigations and driving corrective actions.
- Lead continuous improvement efforts using Lean Six Sigma Kaizen or similar methods to improve accuracy efficiency engagement and patient outcomes.
Required Qualifications:
- Active Indiana Pharmacy Technician License in good standing; National Pharmacy Technician Certification (CPhT) preferred.
- High School Diploma or GED required; bachelors degree in Business Healthcare Administration Pharmacy Technology or a related field preferred.
- 3 years of pharmacy operations experience in retail specialty health system mail order fulfillment high-volume or manual dispensing pharmacy environments.
- 2 years of experience leading coaching mentoring or supervising employees.
- Experience managing workflow staffing productivity quality metrics and competing priorities in a fast-paced environment.
- Ability to develop teams drive engagement and support operational performance through strong communication interpersonal presentation and Microsoft Office skills.
- Lean Six Sigma Kaizen or continuous improvement experience preferred.
Physical Requirements:
- Stand and walk for extended periods.
- Lift move and transport up to 25 pounds.
- Work in a pharmacy production environment with frequent movement.
Why choose us:
- Benefits start on Day 1
- 18 days of PTO within a full calendar year
- 401(k)
- Career advancement opportunities
- Bonus eligibility through incentive plans
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
Manager
About Company
Cigna Healthcare offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
