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Pharmacy Intake Specialist I # 26-21957

US Tech Solutions

Job Location:

North Chicago, IL - USA

Hourly Salary: USD 20 - 20

Posted: 22 September 2026 (11 hours ago)

Application Deadline: 20 December 2026

Vacancies: 1 Vacancy

Job Summary

Duration: 6 months Contract

Role:
The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications including data entry and coordination of work through the appropriate channels as determined by established business rules.

Responsibilities:

Completes the intake process of all applications into Customer Relationship Management System (CRM).
Associates and tags all images to the patient data enters all information including patient demographic information physician information drug information and all relevant application data such as income information household information and insurance information into the CRM.
Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data.
Completes initial assessment of simplified application.
Identify appropriate work flow based upon business rules.
Collaborate cross functionally to ensure processes are followed according to business rules and policies.
Ensure all patient cases are documented in the CRM in accordance with all business rules and policies.
Conduct renewal and year end recertifications process as determined by the Patient Assistance Program.
Readily assists on special project within job scope to improve reimbursement optimization when requested by management.
Manages incoming and outgoing mail.

.Skills:

Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus.
Strong attention to detail and work independently with minimal direction.
High-quality customer service skills.
Ability to express ideas clearly in communications.
Quick learner.
Efficient.
Computer Proficiency.
Time management.
Ability to work independently.
Sit stand carry heavy objects.
Organizational skills.

Education and experience:

High school diploma or equivalent required. College or a 2-year Associate degree is preferred.
A minimum of 1-3 years experience within an office or administrative setting.

Requirements:

Do not have time off in the next 90 days.
Understand that time off will need to go through our request off process cannot guarantee upfront.

Work schedule:

5 days a week 8.5 hours a day/ Overtime can range from offered to mandatory.
Hours open are 7am-7pm new hires start with later shift but need to be open for flexibility.
During the year we may have mandatory overtime that could be up to 10 hours a week.
Agents will work onsite 100%.
Training will be done onsite.