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Pharmacy Dispensing System Field Service Technician (Field Based)
Job Location:
Job Location:
Philadelphia, PA - USA
Yearly Salary:
USD 55000 - 72000
Yearly Salary:
Posted:
19 September 2026 (8 hours ago)
Posted:
Application Deadline:
17 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
OPEN JOB: Pharmacy Dispensing System - Field Service Technician (Field Based)
LOCATION: Philadelphia Pennsylvania
BASE SALARY: $55000 to $72000
FULL-TIME / FULL BENEFITS
INDUSTRY: Medical Equipment / Devices
Job Summary:
Responsibilities:
Minimum Requirements:
Preferred Requirements
Work Environment & Physical Requirements
If you are interested in pursuing this opportunity please respond back and include the following:
Upon receipt one of our managers will contact you to discuss the position in full detail.
JASON DENMARK
Recruiting Manager
INTERMEDIA GROUP INC.
EMAIL:
LINKEDIN: Experience:
LOCATION: Philadelphia Pennsylvania
BASE SALARY: $55000 to $72000
FULL-TIME / FULL BENEFITS
INDUSTRY: Medical Equipment / Devices
Job Summary:
- Our client a medical device manufacturer is seeking a Field Support Engineer / Field Service Engineer based in the Philadelphia PA regional area. This fieldbased role delivers onsite technical support and customer service for pharmacy automation systems used in hospital retail and longtermcare pharmacy environments.
- The Field Support Engineer provides break/fix repair preventive maintenance system installation support and customer training while ensuring system uptime SLA compliance and customer satisfaction.
Responsibilities:
- Provide expert on-site technical supportfor pharmacy automation and dispensing systems performing break/fix service preventive maintenance and equipment calibration to ensure optimal system performance and reliability.
- Troubleshoot and repair complex systemsthrough hardware diagnostics mechanical troubleshooting and electromechanical system repair maintaining maximum system uptime through proactive issue identification and root-cause analysis.
- Deliver comprehensive technical trainingto pharmacy staff ensuring proper system operation while responding to service requests within defined SLA requirements and collaborating with field service teams to resolve complex technical issues.
- Support system implementation and upgradesby assisting Product Implementation Teams with installations commissioning and upgrades while meticulously documenting all service activities and technical resolutions in Salesforce Field Service Lightning.
- Participate in regional field coverage rotation including occasional overnight travel and weekend/holiday/on-call support while providing valuable product performance feedback to engineering quality and management teams to drive continuous improvement.
Minimum Requirements:
- Seeking candidates with 3-5 years of experience as a Field Service Engineer specifically in medical devices healthcare technology or pharmacy automation equipment with a minimum educational requirement of a High School Diploma.
- Must demonstrate strong proficiency with Microsoft Windows operating systems (versions 2000 through 11) and Microsoft Office Suite with the ability to locate edit and manage system configuration files and XML files.
- Hands-on experience with computer networking fundamentals including TCP/IP protocols IP configuration router/switch management and advanced network troubleshooting skills to ensure optimal system performance.
- Experience with system ghosting imaging and re-imaging processes coupled with strong mechanical aptitude and proficiency using standard hand tools for equipment maintenance and repair.
- Proven ability to perform in-depth disassembly and reassembly of complex subsystems with excellent skills in documenting technical work with clarity and accuracy to maintain comprehensive service records.
Preferred Requirements
- Associate Degree or equivalent experience in Engineering Technology Electronics Mechatronics IT or STEMrelated discipline
- Experience supporting automated dispensing systems or pharmacy robotics
- Prior work in regulated healthcare or FDAregulated environments
Work Environment & Physical Requirements
- Fieldbased role operating across hospital retail and longtermcare pharmacy sites
- Frequent standing walking bending lifting and equipment handling
- Ability to lift up to 50 lbs frequently and 100 lbs occasionally
- Periodic extended workdays up to 1012 hours
- Daily vehicle travel across the Philadelphia regional territory (average up to four hours per day)
- Occasional overnight and air travel
If you are interested in pursuing this opportunity please respond back and include the following:
- MS WORD Resume
- required compensation.
- Contact information.
- Availability
Upon receipt one of our managers will contact you to discuss the position in full detail.
JASON DENMARK
Recruiting Manager
INTERMEDIA GROUP INC.
EMAIL:
LINKEDIN: Experience:
IC
About Company
your search ends here innovative staffing solutions for job seekers as well as corporate and government clients nationwide for over 20 years View All Our Openings About Us Intermedia Group, founded in 1996, provides expert staffing services for our clients’ full time salaried employee ... View more
