Pharmacy Care Representative Work From Home North Carolina

Were building a world of health around every individual shaping a more connected convenient and compassionate health experience. At CVS Health youll be surrounded by passionate colleagues who care deeply innovate with purpose hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person one family and one community at a time.

Position Summary

CVS Health/Specialty is offering an exciting opportunity to be part ofour Pharmacy Care this customer service role you will interactdirectly with customers to answer questions solve problems provide education andmaintainour companys reputation for high-quality service. This includesnewpatient enrollment verificationof insurance coverage performing benefitinvestigationsand processing of medication orders for both new and existing candidates will be comfortable in a multi-tasking high-energy environment. Creative problem solvers with a passion for excellent customer service.

As a Pharmacy Care Rep you will:

• Conduct inbound or outbound phone calls to patientsregardingcomplex Specialty medication orders benefits verification and new patient enrollment.

• Coordinate and process requests for new and refill order shipments. Collectappropriate informationneeded to ensure insurance coverage for patient medication orders

• Verifyeligibility prior authorization and other reimbursement requirements prior to shipment.

• Assistin enrolling and tracking new customer referrals.

• Provideexplanationof CVS/Specialty services to new customers

• Transfer/escalate clinical questions and issues to the staff pharmacist for resolution.

This is a WORK FROM HOME position. Trainingallows our new team members to familiarize themselves with members of training support leadership and their new peers to ensurea successfuland team-focused onboarding experience.

This position is full-time 40 hours per week offers overtime during our business peaks and pays based on experience. We offer a comprehensive benefits package which includes medical dental vision insurance as well as a wide-ranging list of supplemental benefits and discount addition to sixteen paid days off for employees we also offer ten paid holidays.

Training for this role is virtual on camera Monday through Friday 9am-5:30pm EST.

Our application process is 2 simple steps:

• Apply online.

• Take your time while completing our Virtual Job Tryout (VJT)

Starting pay for this role is $19.00/hr.

Required Qualifications

• 1 years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone

• 1 years of work experience with Windows-based applications like Microsoft Office (Outlook Excel Teams Word) internet navigation and email applications.

• 1 years of computer keyboarding experienceskillsand aptitude.

• You must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 100 mbs download and 10 mbs upload. WiFi and satellite are not permitted. A secure and private home workspace free from distractions is required.

• Must live in North Carolina.

Preferred Qualifications

• Prior healthcare work experience and familiarity with benefits insurance prescriptions medical terminology

Education

• High School Diploma or equivalent work experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.