Pet Insurance & Donor Fund Coordinator

Guide Families Support Veterinary Teams Grow Your Professional Skills

Join MSPCAAngell in a role where compassion meets expertise. As the Insurance & Donor Fund Coordinator at Angell Animal Medical Center youll have the opportunity to help clients understand their pet insurance options provide veterinary teams with clear financial information and ensure donor-supported care reaches the animals and people who need it most.

Youll also have the opportunity to earn your Insurance Adviser and Producer (Property & Casualty) licenses within your first year fully sponsored and paid for by MSPCAAngell. We invest in your growth so you can build expertise that elevates your career.

If you love helping animals and people enjoy learning new skills and want your work to make a real difference this role offers a unique blend of professional development service growth and impact at one of the nations most respected veterinary hospitals.

What Youll Do

Lead Pet Insurance Guidance & Administration

• Provide expert support on pet insurance plans coverage options and claims
• Assist clients and veterinarians with insurance claims appeals and documentation
• Maintain knowledge of recommended and nonârecommended insurance plans
• Serve as the primary contact for insurance company representatives
• Evaluate partnership requests and maintain vendor relationships
• Educate staff including veterinarians on insurance workflows and client communication
• Maintain and distribute insurance marketing materials

Coordinate Donor Funds With Accuracy & Compassion

• Identify clients who meet criteria for donor-supported financial assistance
• Screen clients for eligibility and collect required documentation
• Upload release forms photos and financial paperwork into the electronic medical records (EMR) system
• Provide guidance to staff on donor fund availability and qualification criteria
• Support the hospitals Chief of Staff in applying donor funds accurately and efficiently

Support Hospital Operations Through Data & Reporting

• Pull analyze and report data from the EMR
• Track insurance utilization claim outcomes and donor fund distribution
• Prepare reports for hospital leadership to support program evaluation and planning

What You Bring

Required

• Candidate must obtain the Insurance Adviser and Insurance Producer (Property & Casualty) licenses within one year of employment. (MSPCAAngell fully funds the licensing process covering all related training and exam costs.)
• 2 years of experience in a veterinary or medical hospital client service role
• Strong written and verbal communication skills
• Ability to explain complex insurance and financial concepts clearly
• Proficiency with EMRs data reporting and documentation
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced client-centered environment
• A genuine passion for helping animals and the people who love them

Preferred

Because this role requires rapid onboarding candidates with the following will be prioritized:

• Active Insurance Adviser and Insurance Producer (Property & Casualty) licenses
• Experience with insurance contracts claims and appeals
• Experience in insurance administration claims processing or financial assistance programs
• Familiarity with veterinary insurance or medical insurance workflows and front desk operations

How We Work: Our Values in Action

Client Services Core Values

• Assume Positive Intent Lead with trust and empathy
• Be Solutions Oriented Dont just spot problems; help solve them
• Be Mindful; Be Present Focus on the task at hand and do it well
• Respect For clients colleagues and yourself
• Ownership Take responsibility and take pride in your professional growth

MSPCA Organizational Values

Compassion Integrity Positivity Service Excellence Collaboration

These values guide how we treat clients animals and each other every day.

Compensation & Benefits

Starting $25-$28 Hourly.

Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications

• Competitive compensation aligned with experience and credentials
• Blue Cross medical dental and vision
• Life and disability insurance
• 403(b) retirement plan
• Tuition reimbursement
• Paid holidays sick time and vacation
• Employee discounts on pet care and food
• Free on-site parking and easy access to public transit

Why MSPCAAngell

Founded in 1915 MSPCAAngell is internationally recognized for excellence in veterinary medicine education and compassionate service. We provide primary care 24/7 emergency services and specialty care for dogs cats and exotic pets.

Joining our team means joining a mission and a legacy. Your work directly supports animals receiving lifesaving care.

Make Your Expertise Matter

If youre excited to grow your skills and step into a role where your work directly supports animals and the people who love them wed love to meet you.

Required Experience:

IC