Personal Injury Supervisor
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Experience Required:
Posted:
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Job Summary
This is a remote position.
- Supervise mentor and develop a team of Personal Injury Case Managers.
- Monitor caseloads productivity and performance to ensure cases progress efficiently.
- Train and onboard new Case Managers on firm procedures and best practices.
- Conduct quality assurance reviews of case files to ensure accuracy and compliance.
- Order track and obtain medical records and billing from healthcare providers.
- Follow up with hospitals physicians imaging centers and other providers regarding outstanding record requests.
- Review medical records billing and supporting documentation for completeness.
- Communicate with insurance adjusters regarding claim status medical documentation liability and settlement negotiations.
- Coordinate with attorneys clients medical providers and insurance companies throughout the life of each case.
- Resolve escalated client concerns professionally and promptly.
- Ensure all case activity is accurately documented within the firms case management software.
- Maintain HIPAA compliance and client confidentiality.
- Identify opportunities to improve workflows and team efficiency.
- Minimum of 3 years of personal injury case management experience required.
- Previous supervisory or leadership experience is preferred.
- Experience ordering medical records and medical billing.
- Strong knowledge of insurance claims and the personal injury pre-litigation process.
- Excellent leadership coaching and problem-solving skills.
- Outstanding organizational and time management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with case management software preferred.
- Proficiency with Microsoft Office Suite (Word Excel Outlook).
- Bilingual (English/Spanish) is a plus.
- Personal Injury Case Management
- Team Leadership & Staff Development
- Medical Records & Billing Retrieval
- Insurance Claims Management
- Quality Assurance
- Client Relations
- HIPAA Compliance
- Strong Written & Verbal Communication
- Attention to Detail
- Ability to work independently and collaboratively in a fast-paced environment
Required Skills:
Qualifications Minimum of 3 years of personal injury case management experience required. Previous supervisory or leadership experience is preferred. Experience ordering medical records and medical billing. Strong knowledge of insurance claims and the personal injury pre-litigation process. Excellent leadership coaching and problem-solving skills. Outstanding organizational and time management abilities. Ability to manage multiple priorities in a fast-paced environment. Experience with case management software preferred. Proficiency with Microsoft Office Suite (Word Excel Outlook). Bilingual (English/Spanish) is a plus. Preferred Skills Personal Injury Case Management Team Leadership & Staff Development Medical Records & Billing Retrieval Insurance Claims Management Quality Assurance Client Relations HIPAA Compliance Strong Written & Verbal Communication Attention to Detail Ability to work independently and collaboratively in a fast-paced environment This is an excellent opportunity for an experienced personal injury professional who enjoys leading a team while remaining actively involved in case management medical records and insurance claims to help deliver outstanding results for clients.
