Personal Injury Intake Case Manager

This is a full-time position on-site Monday - Friday at our office in Miami Lakes FL

Role Overview 

The Intake Case Manager plays a critical role in managing pre-litigation personal injury cases from intake through treatment progression and case readiness. This position serves as a primary point of contact for clients while ensuring timely communication proper case development accurate documentation and progression of cases toward resolution or transition to the appropriate department. 

The Intake Case Manager is responsible for managing a high-volume caseload while maintaining strong client service standards proactive follow-up and accurate case management practices. This role requires excellent organizational skills urgency attention to detail and the ability to multitask within a fast-paced environment. 

The ideal candidate is client-focused highly accountable comfortable handling sensitive situations and capable of balancing communication administrative responsibilities and case progression simultaneously. 

Key Responsibilities 

• Client Communication & Case Management  
• Serve as the primary point of contact for clients throughout the intake and treatment phases of the case 
• Maintain frequent communication with clients regarding treatment status property damage case progression and outstanding needs 
• Respond to client calls voicemails SMS messages and emails in a timely and professional manner 
• Provide clients with updates guidance and support throughout the pre-litigation process 
• Maintain accurate and detailed documentation of all client communications and case activity 
• Medical Treatment Coordination  
• Monitor and follow up on client medical treatment progress and provider compliance 
• Coordinate with medical providers regarding appointments treatment status records and billing requests 
• Identify treatment gaps missed appointments or barriers impacting case progression 
• Assist clients with scheduling concerns and treatment-related questions as appropriate 
• Ensure medical records and bills are requested obtained and properly uploaded into the case management system 
• Insurance & Property Damage Coordination  
• Communicate with insurance adjusters regarding claim status coverage information and property damage matters 
• Obtain and verify insurance information policy limits claim numbers and adjuster details 
• Assist clients with property damage issues including repairs total loss claims rental coordination diminished value claims and loss of use concerns 
• Case Progression & File Management  
• Manage and prioritize an active caseload while ensuring timely progression of each matter 
• Identify cases eligible for escalation attorney review demand preparation or transfer to the appropriate department 
• Monitor case milestones and proactively follow up on pending items needed for case advancement 
• Ensure all case documentation is accurately saved organized and maintained within the case management system 
• Review files for completeness and readiness prior to submission for demand or attorney review 

Work Environment 

• Fast-paced high-volume personal injury intake environment 
• Collaborative team setting with strong accountability and communication expectations 
• Requires the ability to multitask prioritize urgent matters and manage competing deadlines 
• Client-service focused role requiring professionalism empathy responsiveness and attention to detail 

Qualifications :

• Previous experience in Personal Injury Case Management Intake or Pre-Litigation preferred 
• Experience handling personal injury claims insurance communications or client case coordination 
• Understanding of bodily injury claims medical treatment progression and property damage processes 
• Strong organizational skills and attention to detail 
• Ability to manage a high-volume caseload in a fast-paced environment 
• Strong written and verbal communication skills 
• Ability to maintain professionalism and empathy when communicating with clients 
• Reliable attendance accountability and strong follow-through 

Preferred Qualifications 

• Experience using Litify (Salesforce) 
• Experience working within a Plaintiff Personal Injury law firm 
• Fluency in both English and Spanish 

Additional Information :

Your talent skills and experience will be rewarded with a competitive compensation package.

• Paid Time Off: All employees who work 30 hours per week and above qualify for Paid Time Off. You will accrue a total of 3.08 hours per pay period for a total of two (2) weeks per year.
• Health Benefits: All employees who work 30 hours per week and above will be eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 - 65% of the employee premium depending on the selected plan. The medical insurance plans include options for national coverage and free mental health services. There are also dental plans (with unlimited coverage) and vision plans to choose from at the employees expense. 
• Disability Benefits: All employees who work 30 hours per week will have Short-term and Long-term Disability benefits paid for by the firm.
• Life Insurance: For all employees who work 30 hours per week and above the firm provides 1X earnings life insurance coverage paid for by the addition you will receive a Firm paid accidental death and dismemberment benefit that matches your life insurance coverage.
• Supplemental insurance options include Critical Illness Accident Cancer Hospital Confinement Indemnity insurance Term Life insurance and Whole life insurance
• Retirement: All employees who work 30 hours per week and above qualify for the 401(K) plan. After the employee completes one year of service the firm will match 100% of the first 3% of employee contributions and 50% on the next 2% with immediate vesting.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

Remote Work :

No

Employment Type :

Full-time