Performance & Enrollment Sales Member Services Manager

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement

• Athlete development
  
  
• Parent communication
  
  
• Performance tracking
  
  
• Elite customer experience
  
  
• Strong community presence
  
  

• Converting leads into memberships
  
  
• Conducting athlete/parent consultations
  
  
• Managing follow-up and communication
  
  
• Supporting member retention and experience
  
  
• Helping drive overall revenue growth inside the facility
  
  

• Parents
  
  
• Student-athletes
  
  
• Adult members
  
  
• Coaches
  
  
• Local community relationships
  
  

• Conduct athlete and parent consultations alongside coaches
  
  
• Guide prospects through assessments and recommended training paths
  
  
• Follow up on leads no-shows and expired members
  
  
• Help drive PT semi-private and membership conversions
  
  
• Maintain high conversion standards and pipeline organization
  
  
• Execute phone text email and in-person follow-up
  
  

• Deliver high-level customer service and communication
  
  
• Help maintain a positive member experience from onboarding through retention
  
  
• Support member check-ins account management and scheduling
  
  
• Assist with retention conversations and roster management
  
  
• Coordinate parent communication and athlete milestone tracking
  
  

• Support a high-energy team-first environment
  
  
• Maintain professionalism and urgency during peak hours
  
  
• Work closely with coaches and leadership
  
  
• Represent the D1 Prosper brand in a positive and professional way
  
  

• Has strong people and communication skills
  
  
• Is confident in consultative sales
  
  
• Can build trust quickly with parents and athletes
  
  
• Thrives in fast-paced environments
  
  
• Is organized and detail-oriented
  
  
• Has follow-through and accountability
  
  
• Brings positive energy and professionalism daily
  
  

• Performance training
  
  
• Membership sales
  
  
• Hospitality or customer service
  
  
• Youth sports
  
  
• High-ticket or consultative sales
  
  
• CRM or lead management systems
  
  

• Base pay
  
  
• Commission
  
  
• Performance bonuses tied to KPIs
  
  
• Growth opportunities within the organization
  
  

• Lead response time
  
  
• Consult-to-close conversion rate
  
  
• Monthly EFT growth
  
  
• PT / semi-private conversion
  
  
• Retention and member engagement
  
  
• Follow-up consistency and pipeline management
  
  

• 11:00AM 7:00 PM weekdays (some Saturdays 9-12)
  
  

• Strong lead conversion
  
  
• High member satisfaction
  
  
• Consistent follow-up
  
  
• Positive parent relationships
  
  
• Revenue growth
  
  
• Ownership mentality inside the facility
  
  

D1 Training is an emerging fitness franchise that is growing rapidly. D1 Training has over 80 facilities open and 180 in development. At D1 Training we inspire and motivate athletes to reach their goals. At D1 we believe in training the entire body as a unit to produce optimal human performance. No gimmicks no fads; we utilize trusted and proven training techniques used to build the worlds best athletes and deliver the in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.