People & Culture Operations Partner

SmartBear delivers application integrity for modern tech stacks ensuring continuous measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation API lifecycle management and observability capabilities. With integrations across the SDLC it sets a new quality standard for application delivery teams.

SmartBear is trusted by developers testers and software engineers across 32000 organizations including 75% of the largest financial institutions and industry leaders such as Adobe JetBlue and Microsoft. SmartBears open source tools are downloaded more than 100 million times a month and have earned over 30000 GitHub stars from the developer community. With its best-loved brands including Swagger TestComplete Reflect QMetry Zephyr and more SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at or follow us on LinkedIn X and Reddit.

At SmartBear you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers driving go to market strategies supporting operations building products or enabling teams your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

• Report to the Sr. Director People Operations and partner closely with the global People & Culture team.
• Own and support key P&C programs including benefits COBRA leaves of absence payroll support investigations performance management employee engagement and mandatory training compliance.
• Own operational support for U.S. benefits programs and support benefits administration across our global offices including open enrollment policy updates vendor coordination payroll deductions employee questions and employee communications.
• Handle employment-related inquiries from employees and managers escalating complex or sensitive matters to the appropriate P&C team members.
• Partner with managers to provide consultative support across employee engagement performance management retention and talent development.
• Participate in employee relations meetings investigations and terminations while maintaining professionalism discretion and confidentiality.
• Support compliance with applicable federal state and local employment requirements partnering with internal and external experts where needed.
• Assist with immigration-related processes and generate reports that provide visibility into key employee and P&C metrics.
• Collaborate with P&C colleagues across SmartBears global offices including Galway Ireland; Bath UK; Wrocław Poland; and Bangalore India to align processes and deliver a consistent employee experience worldwide.

• 35 years of experience in an HR Coordinator HR Generalist People Operations or similar People & Culture role with proven experience supporting a global or distributed workforce and a strong focus on employee-facing responsibilities.
• A strong understanding of HR compliance principles benefits administration leaves of absence and employee relations fundamentals with the ability to research and apply local employment requirements in partnership with internal and external experts.
• Excellent verbal and written communication skills with the ability to build trust with employees managers vendors and cross-functional partners.
• A self-starter mindset with the confidence to identify gaps propose improvements and independently drive projects forward across a global distributed team.
• Strong organizational skills attention to detail and time management with the ability to manage competing priorities in a fast-paced environment.
• Strong analytical and problem-solving skills including advanced Excel capability and proficiency with Microsoft Office applications.
• Experience with HRIS and payroll systems such as BambooHR and ADP is preferred.
• Comfort working as part of a global P&C team with occasional flexibility to overlap with colleagues across Europe and India.
• An AI-savvy mindset with genuine curiosity about how AI and emerging technology can streamline P&C operations reporting and the day-to-day employee experience.

Hybrid Somerville Massachusetts US

This role is based out of SmartBears Somerville headquarters and requires candidates to be local to and within commutable distance of Somerville. As part of a global People & Culture team occasional flexibility to overlap with colleagues across Europe and India will be required.

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work collaborate and have fun.
• We love celebrating our SmartBear; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically the whole person.
• We celebrate our differences in experiences viewpoints and identities because we know it leads to better outcomes.

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville MA with offices across the world including Galway Ireland Bath UK Wroclaw Poland Ahmedabad and Bangalore India.
• Weve won major industry (product and company) awards including B2B Innovators Award Content Marketing Association IntellyX Digital Innovator and Built-in Best Places to Work.

SmartBearis committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit qualifications and business needs. We do not discriminateon the basis ofrace color religion sex national origin age gender disabilityveteran status sexual orientation or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart open driven accountable and curious.

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