Peer Support Services Supervisor Durham NC

Full-Time Pathways to Life Inc.

Pathways to Life Inc. is a person-centered behavioral health organization committed to supporting individuals on their recovery journey. Our Peer Support Services (PSS) program in Durham empowers people with lived experience to guide others in finding hope and healing. We are currently seeking a Peer Support Services Supervisor to lead our dynamic team.

The Peer Support Services Program Supervisor (PSS Supervisor) is a full-time Qualified Professional (QP) who provides leadership clinical oversight and administrative supervision for the Peer Support Services Program. The PSS Supervisor ensures fidelity to recovery principles and compliance with 10A NCAC 27G .0104(19) and other applicable regulations.

• Provide leadership and oversight to the Peer Support Services program under state guidelines.
• Offer monthly (or more frequent) administrative and supportive supervision to CPSS staff tailored to their experience levels.
• Promote the personal and professional growth of Peer Support Specialists within HR standards.
• Ensure compliance with the NC Peer Support Specialist Certification Programs code of ethics and philosophy of recovery.
• Advocate for the CPSS role across the agency and in the community.
• Monitor beneficiary progress through quarterly contact (in-person telehealth or audio-only) ensuring alignment with Person-Centered Plans.
• Coordinate or conduct beneficiary assessments if appropriately licensed.
• Collaborate with CPSS and beneficiaries to develop recovery-oriented person-centered plans that support integrated care.
• Facilitate or co-facilitate skill-building and recovery groups as needed.
• Supervise documentation quality through regular service note reviews and staff meetings.
• Evaluate staff performance set goals and develop individual supervision plans.
• Determine team caseload size based on client acuity and need.
• Ensure timely referral and connection to community resources as requested by beneficiaries.
• Provide direct peer support services as needed to help manage workload during periods of high demand.

• Must meet the requirements of a Qualified Professional (QP) per 10A NCAC 27G .0104(19).
• Must maintain a current active NC Peer Support Specialist Certification (CPSS).
• Demonstrated training in quality supervisory skills.
• Deep understanding of the role ethics and philosophy of Certified Peer Support Specialists (CPSS).
• Experience in behavioral health recovery services and staff supervision.
• Strong interpersonal documentation and organizational skills.

• Previous experience supervising peer support or recovery-based teams.
• Familiarity with NC Medicaid documentation and person-centered planning.

Durham NC this is a full-time in-person position.

MondayFriday. Occasional evening or weekend hours may be required.