Peer Support & Front Desk Coordinator

About us:

Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality affordable and effective care to individuals families and communities in need. As the first and only behavioral healthcare provider with a proven national payer-validated ability to drive clinical outcomes that span all areas of health Forge Health is leading the charge in driving innovation improving care delivery and shaping the future of behavioral health care.

At Forge clinical care is paramount its the heartbeat of our operations and the driving force in everything we do. The skill and compassion of our staff are the crucial components to extraordinary experiences and outcomes for those we serve. With our current clinical footprint in the greater Northeast we have offices in New York New Jersey Pennsylvania New Hampshire and were growing! Come join us!

Who were looking for:

The Peer Administrator serves as the first point of contact for clients and visitors ensuring a welcoming organized and recoveryoriented clinic environment. This role combines front desk operations peer support and administrative responsibilities to support smooth daily clinic functioning.

Please note this position is in-person Monday through Friday at our Philadelphia PA office. The compensation range is $22-25/hr this salary range reflects total compensation but it is not inclusive of benefits and other company perks. Exact compensation may vary based on skills experience and location.

What youll be doing:

• Facility managementincluding opening the office maintaining a clean and safe environment and reporting maintenance needs.
• Maintain and documentcompliance logsin alignment with clinic policies and regulatory standards.
• Greet and check in clients and visitors ensuring a warm professional and traumainformed experience.
• Manage front desk operations including phones messages and realtime scheduling support for client needs.
• Coordinatesupply orderingand inventory to ensure clinic materials and forms are consistently available.
• Process and trackmedical record requests ensuring confidentiality and timely release of information.
• Complete and monitorUDS uploadsand related documentation in the electronic health record or designated system.
• Facilitatenew client orientation explaining clinic processes group schedules rights and responsibilities and available support resources.
• Conduct outreach calls toclients missing from group encouraging engagement and problemsolving barriers to attendance.
• Attend and as appropriatecofacilitate peer groups modeling recovery principles and supporting group norms.
• Collaborate with clinical medical and billing teams to ensure accurate documentation scheduling and followup.
  
  

What youll need:

• Lived experience of recovery (SUD or MH) and willingness to share appropriately in a professional setting
• Prior experience in behavioral health medical front desk or customer service preferred.
• Strong communication organization and multitasking skills with comfort using EMR and basic office software.

Why Forge

The opportunity:

Our team refuses to compromise on integrity and we look for talented driven hard workers who hold the same passion for the pursuit of high quality evidence-based mental health and substance use care that we do. Our collective passion is driven and embodied by our core values:

• Fulfilling: Our work creates lives that are complete and self-actualized enabling stronger families and communities and a therapeutic community rewarded by success
• Optimistic:Our passionate positivity and empathy overcome setbacks and get you to your goals scientifically and humanely
• Reciprocal:Without mutual trust and commitment there can be no progress
• Grateful:We profoundly recognize and appreciate the trust of our patients and the commitment of our clinicians
• Evidence-Based: We are committed to measurable outcomes which provide confidence to our patients and creates a standard of care for ourselves and others

The package:

At Forge our people are our greatest asset. Were collaborative empathetic and passionate. We learn from our mistakes we carve out time to breathe and we are celebrated for our short we know that we cant do what we do without you! So we designed a comprehensive competitive benefits package that reflects our appreciation of our people:

• Competitive salary aligned with your experience
• Comprehensive paid time off package
• Annual time off to volunteer
• Parental leave
• Annual continuing education allocations
• Competitive medical dental and vision package
• Annual subscription to a leading meditation app
• An environment that fosters professional development including financing for advanced licensure and certifications
• Internal supervision opportunities
• Dedicated motivated team and chance to be part of a highly ambitious medical startup
• Modern elegant and high-end work environment

Please note: most benefits listed apply to the majority of positions though eligibility may vary by role fulltime/parttime status and length of service. Specific benefit details and any rolebased exceptions will be provided during the offer stage.

We are committed to equal employment opportunity. We give equal consideration to all applicants when filling positions without regard to race color religion gender sexual orientation gender identity national origin age actual or perceived disability genetic information marital status and/or any other status not related to an applicants ability to perform the job duties. All employment practices will be carried out in accordance with federal state and local laws.
We will also fully comply with regulations and requirements set out by the Americans with Disabilities Act (ADA) and the ADA amendments Act (ADAAA). We will not discriminate against applicants or other individuals with real or perceived disabilities. When needed we will provide reasonable accommodation to otherwise qualified candidates so that they are able to perform the essential functions of the position.