Peer Support Coordinator

Open Until Filled

Starting Salary: $23.68$26.43 per hour DOE
Full Salary Range: $23.68$36.95 per hour

Benefits include: Medical dental life insurance long-term disability paid time off and 403(b) retirement benefits.

SNAP is seeking a compassionate resourceful and relationship-driven Peer Support Coordinator to help individuals identify their goals build self-sufficiency and improve their overall well-being.

This position is about more than connecting people to services. It is about meeting individuals where they are listening to what matters most to them helping them see what is possible and working alongside them as they take meaningful steps toward greater stability and independence.

Using a strength-based person-centered approach the Peer Support Coordinator helps clients create individualized action plans and connects them with resources that may support housing stability financial wellness employment transportation energy assistance home repair health and wellness and other essential needs.

If you are someone who builds trust easily understands the importance of dignity and respect enjoys helping people navigate complicated systems and believes that people are capable of creating positive change in their lives we want to hear from you.

In this role you will:

• Build trusting supportive relationships with clients and their families through empathy active listening and peer support principles.
• Help individuals identify and prioritize personal financial housing employment health and wellness goals.
• Work with clients to develop individualized action plans with realistic measurable steps and achievable outcomes.
• Provide ongoing case management and encouragement as clients work toward their goals.
• Manage an assigned caseload and maintain consistent follow-up from initial contact through case closure.
• Meet with clients by phone in their homes and at other community locations when appropriate.
• Help clients navigate SNAP programs eligibility requirements intake processes and available services.
• Connect clients with community resources that meet their individual and family needs.
• Provide referrals to community agencies and service providers as appropriate.
• Serve as an advocate and liaison between clients families agencies medical providers behavioral health providers and other community partners.
• Assist clients with applications for programs and benefits such as food assistance SSI TANF GAU housing programs and other available resources.
• Maintain accurate and timely client records service notes care-management information and outcome tracking in agency databases.
• Protect client confidentiality dignity and privacy at all times.

The Peer Support Coordinator may also assist clients with transportation needs. Responsibilities include:

• Safely transporting clients to and from appointments using SNAP-owned vehicles.
• Completing required pre-trip vehicle safety inspections.
• Assisting clients to and from the door and in and out of the vehicle when needed.
• Operating wheelchair ramps and securement devices appropriately.
• Accurately recording mileage and required transportation documentation.

Employees are not permitted to transport clients in personal vehicles.

You will work closely with coworkers volunteers community organizations medical and behavioral health providers and other service partners to help ensure clients receive coordinated and comprehensive support.

You will also:

• Maintain current knowledge of SNAP programs and community resources.
• Attend regular staff meetings and other meetings as requested.
• Participate in quarterly trainings related to health-specific topics.
• Contribute to a positive respectful inclusive and productive workplace.
• Provide excellent customer service and help strengthen SNAPs agency-wide customer service culture.
• Serve as an ambassador of SNAPs mission and values.
• Complete assigned projects and related responsibilities as organizational and client needs evolve.

This position may be a great fit for someone who:

• Genuinely enjoys helping people identify their strengths and achieve their goals.
• Communicates with empathy patience professionalism and respect.
• Is comfortable working with individuals experiencing a variety of life circumstances and barriers.
• Can balance compassion with accountability and clear boundaries.
• Is organized and able to manage multiple clients appointments deadlines and documentation requirements.
• Enjoys collaborating with community partners and helping people navigate complex systems.
• Takes initiative follows through and looks for productive ways to contribute.
• Understands the importance of confidentiality and protecting client dignity.

At SNAP our work is centered around helping people build greater stability opportunity and self-sufficiency. The Peer Support Coordinator has the opportunity to make a direct impact by helping individuals move from identifying a need to building a plan and from building a plan to achieving meaningful progress.

If you are looking for work that combines relationship-building advocacy community connection problem-solving and purpose we encourage you to apply.

This position is open until filled.

Requirements:

Education and Experience

• Required: HS/GED and at least two years of experience related to Peer Support coaching mentoring case management customer service or human services support transportation services or related work. Must have clean driving record and a valid drivers license. Must be able to pass Department of Transportation drug testing and secure DOT Medical Clearance. Must be age 21 or over.
• Preferred: Strong preference for lived or professional experience related to low-income underserved populations with varied health economic and educational circumstances. Bi-lingual speaker. An AA Degree in a related field and one year of experience in fields related including Peer Support and client transportation or some combination of education and experience totaling two years. CPR Certification preferred.

• Ability to empathize with and advocate for low-income households and to maintain confidentiality with personal information
• Must have the ability to drive in inclement weather
• Must possess strong professional boundaries
• Must have a strong sense of safety and adhere to safety protocols
• Strong communication interpersonal and customer service skills with a diverse population

• Computer proficiency with MS Office required with aptitude and ability to learn related technical skills
• Ability to follow directions and work effectively in an open fast-paced high-stress setting with frequent interruptions

• Good planning organization and critical thinking skills including ability to prioritize and communicate questions and concerns

• Ability to work independently using initiative and ethical judgment to resolve problems and ensure workflow is appropriately addressed in a timely manner

Securement device training within 30 days of hire

PASS training within 30 days

CPR/First Aid Certification within 60 days of hire

Trained Community Health Worker within six months of hire

Peer Support Counselor Certification within six months of hire

Work Environment/Physical Activities:

Work is conducted in vehicles and client homes Work requires ability to walk clients to and from vehicle. Some lifting may be required. May deal with difficult people sometimes in crisis situations. This position requires local travel within Spokane County. Local travel will be approximately 25% of the position duties.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.