PBX Operator

Are you ready to join a healthcare family where your values align with ours At Dignity Health Yavapai Regional Medical Center (DH-YRMC) now a proud part of CommonSpirit Health a not-for-profit integrated healthcare provider our core mission guides every decision and every interaction.

Here youll discover more than just a job; youll find rewarding career opportunities across a comprehensive network of inpatient and outpatient services. From a vibrant community hospital YRMC has grown into a leading regional healthcare system.

Today that means you could be making an impact at:

• Two state-of-the-art acute care hospitals
• A robust network of primary and specialty care clinics
• Modern outpatient health and wellness services
• Acclaimed cardiac diagnostic centers
• Advanced outpatient medical imaging facilities

Elevate your career without sacrificing your quality of life. As you grow with YRMC youll find the Prescott area isnt just a place to work its an inspiring community designed for living thriving and embracing the outdoors. Imagine a charming blend of bygone appeal and modern amenities coupled with four distinct seasons and nearly year-round sunshine perfect for every adventure.

Say hello to a relaxed lifestyle that empowers you to prioritize both your professional growth and family time. YRMC extends this inviting spirit within our walls fostering a strong sense of family and belonging among our team members.

Come experience the exceptional quality of life that YRMC and Prescott offer. Work at the heart of #hellohumankindness and discover where your career and well-being truly connect.

As a PBX Operator you will be responsible for all operations related to the hospitals Communications and Security Systems.

Daily you will demonstrate behavior consistent with the Core Values supporting our hospitals strategic plan and quality improvement initiatives. You will manage calls operate the switchboard respond to emergencies and monitor security systems ensuring seamless and secure communication.

Success in this role requires exceptional communication calm under pressure a commitment to service excellence and dedication to the hospitals mission and values.

• Knows location of equipment passwords and is able to login/out as necessary.
• Follows protocol for rebooting as needed
• Effectively utilizes computer based telephony system for all call processing (other than down time scenarios)
• Accepts incoming calls directing them to the proper departments with care and efficiency. Also places outbound and long distance calls as needed
• Displays a very high level of service and commitment to organization and performs in a friendly professional and responsible manner.
• Speaks clearly and distinctly; demonstrates proper use of the English language

• High School Graduate/GED
• Two years PBX operator customer service or hospital related experience

Preferred

• Some college level education
• Three years customer service experience preferably in a hospital PBX or high volume call center environment
• Experience in the hospital setting