Payments Operations Specialist R
Job Location:
Chicago, IL - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Platform Operations
Role: Payments Operations Specialist
Years of Experience: 5 years
Location: Remote/ Hybrid (Chicago IL OR Austin TX) 2 days
As a consultant within the DE team you will work with our clients to define their digital strategy and execution roadmap and design and implement differentiated digital solutions to help deliver measurable value.
Job Description:
Keywords
Payments Operations ACH NACHA Payment Processing Reconciliations KYC Customer Verification Fraud Prevention Compliance Risk Operations Transaction Monitoring Dispute Resolution Financial Operations Payment Investigations Operational Controls
Position Summary
We are seeking a Payments Operations Specialist to support payment processing customer verification reconciliations compliance reviews and payment-related issue resolution. This role is responsible for ensuring accurate payment operations supporting fraud prevention and risk controls and driving operational efficiency across the payment lifecycle.
Key Responsibilities
Review and verify customer payment transactions including KYC and identity validation activities.
Support payment processing activities including ACH/NACHA file reviews payment tracking and reconciliations.
Investigate payment exceptions discrepancies refund requests chargebacks and transaction-related issues.
Apply payment policies operational procedures and compliance controls consistently.
Support fraud prevention sanctions screening dispute management and regulatory compliance processes.
Collaborate with internal stakeholders to resolve payment-related issues and support operational objectives.
Communicate with customers as needed to support payment verification and authorization activities.
Identify process improvements operational risks and control gaps to improve efficiency accuracy and customer experience.
Required Qualifications
2 years of experience in Payments Operations Financial Services Operations Payment Processing Risk Operations Fraud Prevention Compliance KYC Trust & Safety or related operational functions.
Experience investigating payment-related issues and conducting root-cause analysis.
Ability to work effectively in a fast-paced high-volume operational environment.
Strong analytical problem-solving and decision-making skills.
Required Skills
Experience with payment processing transaction reviews and reconciliations.
Knowledge of ACH/NACHA operations KYC fraud prevention and compliance processes.
Strong attention to detail and commitment to accuracy.
Excellent verbal and written communication skills.
Ability to manage sensitive information with professionalism and discretion.
Strong organizational prioritization and stakeholder management skills.
Ability to work independently while collaborating effectively with cross-functional teams.
Preferred Qualifications
Experience supporting fintech banking payments marketplace or financial services environments.
Familiarity with payment disputes refunds transaction monitoring and operational controls.
Experience working with compliance and regulatory requirements related to payments.
Individual Contributor position
Focused on payments operations customer verification compliance support reconciliations and operational risk management
May require flexibility to support critical payment processing windows and business operational needs
Why should you apply for this role
As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure sell and deliver our services to better serve our clients.
Know more about
PPE: what its like to work and grow at Brillio: Employment Opportunity Declaration
Brillio is an equal opportunity employer to all regardless of age ancestry colour disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.
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Required Experience:
IC
About Company
Brillio is a global leader in Enterprise Digital Transformation Solutions, providing strategic consulting services and solutions using emerging technologies.
