Payments Connectivity-Developer Experience & Portal Ecosystem Enablement-Executive Director

Developer and client connectivity expectations are evolving rapidly. This role will shape our external client-facing developer ecosystem across APIs file-based connectivity (Host-to-Host) onboarding self-service tooling and Agentic/AI-assisted experiencesbringing platform capabilities onboarding journeys and developer tooling into a cohesive end-to-end experience. Youll lead the evolution of the developer journey from discovery and evaluation through onboarding testing production readiness and scale enabling clients to integrate launch and grow with confidence across one of the worlds largest payments connectivity platforms.

As a strategic product leader within Payments Connectivity you will partner across product platform design and connectivity strategy to bring clarity and cohesion to experiences that spanAPI and file connectivity identity and access onboarding sandbox environments operational tooling and self-service will be accountable for measurable improvements in integration speed launch success and self-service adoption. This role leads product managersand partners in a matrix with Design and Technical Writing to deliver prioritized outcomes.

Job Responsibilities:

• Shape the long-term vision and strategy for our external developer portal and integration ecosystem across APIs and file-based connectivity (Host-to-Host).
• Define the end-to-end developer journey: how developers and integrators discover evaluate onboard build test certify launch and operate solutions across our connectivity platform.
• Drive the evolution of the developer portal as both a self-service integration platform and commercial growth channel improving visibility into developer engagement onboarding progression lead generation and client conversion.
• Partner across product engineering client onboarding & service identity design content operations and platform teams to deliver cohesive intuitive integration experiences.
• Drive modernization of self-service onboarding sandbox/testing experiences certification and production readiness workflows including day-two integration tooling.
• Identify friction across the integration journey and simplify complex enterprise processes into scalable repeatable platform experiences.
• Bring external perspective and emerging ecosystem trends into the organization informed by leading developer platforms and fintech infrastructure companies.
• Help shape next-generation AI-assisted and agentic developer experiences (e.g. guided integration solutioning) with appropriate controls and guardrails.
• Influence roadmap direction and prioritization across interconnected platform capabilities in a matrix environment (including areas not directly owned by this role) and elevate the quality consistency usability and standards of developer-facing experiences across APIs and file-based connectivity.
• Drive product performance by defining KPIs monitoring usage and feedback signals converting insights into a prioritized backlog with clear measurable outcomes and leading Developer Portal rollouts and change management through betas/phased releases enablement training and proactive communications.
• Own end-to-end risk and controls by embedding policy regulatory and operational resiliency requirements across discovery build launch and run in partnership with Legal Compliance and Technology Risk.

Required qualifications skills and capabilities:

• Senior leadership experience in product platform or developer ecosystem roles within fintech enterprise platforms payments APIs infrastructure or developer tooling.
• Deep understanding of modern developer experiencesincluding self-service platforms onboarding flows sandbox/testing models documentation and API ecosystemsand strong intuition for what makes developer platforms intuitive reliable scalable and easy to integrate with.
• Demonstrated experience with client-facing APIs and/or file-based integration models including onboarding testing production readiness operational support patterns and strong working knowledge of common integration/platform patterns (e.g. identity/access developer tooling).
• Domain and platform expertise within commerce/merchant services treasury and/or payments.
• Ability to operate effectively in highly interconnected product and technology environments with complex dependencies and demonstrated ability to influence platform direction and drive alignment across diverse teams and stakeholders.
• Passion for simplifying complexity and creating elegant developer workflows.
• Strong communication and storytelling skillsable to articulate platform strategy to both technical and executive audiences.
• Experience partnering with engineering and data science to deliver AI/ML-powered product features from discovery through launch and iteration for internal and/or external users.
• Working knowledge of LLMs and common implementation patterns (e.g. RAG fine-tuning prompt design/evaluation) sufficient to define requirements assess feasibility and set success metrics.
• Exposure to shipping or operating LLM-enabled conversational experiences (chatbots/assistants/agents) including quality safety and performance considerations in production plus curiosity around emerging platform trends developer tooling and AI-assisted workflows.
• Embed accessibility by design through working knowledge and application of ADA/WCAG across digital product requirements delivery and validation.