Payments & ACH Manager

ACH & Payments Operations Manager

Payments Operations FinTech Cross-Border Payments

About the Role

Money moves fast - and this team makes sure it moves accurately securely and smoothly.

Were looking for an ACH & Payments Operations Manager to lead day-to-day payment operations across the U.S. and Canada while helping scale a fast-growing fintech platform that supports cross-border payments for consumers and businesses alike.

If you love optimizing processes solving operational puzzles leading high-performing teams and making payment flows run like clockwork this role is for you.

Youll oversee ACH and Interac operations improve controls and automation partner with banks and processors and play a major role in keeping payments flowing across borders with speed and precision.

What Youll Be Doing
Own the Payment Rails
Lead daily ACH and Interac payment operations across the U.S. and Canada.
Oversee file processing submissions settlements reconciliations and payment workflows.
Manage inbound and outbound payment activity including returns chargebacks R-codes and exception handling.
Ensure compliance with NACHA Interac and internal operational standards.
Lead the Operations Team
Manage and mentor a team of Payments & Operations Analysts.
Set priorities processing schedules SLAs and operational best practices.
Coach team members on payment procedures troubleshooting and operational excellence.
Create a culture focused on accuracy collaboration and continuous improvement.
Improve Processes & Automation
Monitor operational queues alerts dashboards and payment health metrics.
Identify ways to reduce manual work eliminate bottlenecks and improve accuracy.
Partner with internal teams to streamline workflows and build scalable operational processes.
Drive automation initiatives that improve KPIs and operational efficiency.
Collaborate Across Teams & Partners
Work cross-functionally with customer support compliance product and business teams to resolve payment issues.
Act as a key operational contact for banks processors and payment partners.
Escalate and resolve settlement or file transmission issues quickly and effectively.
Help improve the end-to-end customer payment experience.

What You Bring
Strong expertise in ACH processing NACHA rules payment settlements returns R-codes and chargeback handling.
Experience leading or supporting high-volume payment operations teams.
Proven ability to improve operational processes controls and documentation.
Strong analytical and problem-solving skills.
Comfortable working with dashboards reporting spreadsheets and operational data.
Excellent communication skills and confidence working with both internal teams and external banking partners.
Business-level English proficiency required.
Korean language skills are highly valued but not mandatory.
Bonus Points If You Have
7 years of experience in fintech banking payments or financial services operations.
3 years of people leadership experience within payments or transaction operations.
Experience in cross-border remittance or digital banking environments.
Hands-on experience working with banks processors or payment networks.
A track record of leading automation or tooling projects that improved operational performance.
Familiarity with onboarding flows payment lifecycle management or reconciliation systems.
Why Youll Love This Role

This is more than just payment processing - its an opportunity to help power a global fintech operation behind the scenes.

Youll work in a fast-moving collaborative environment where your ideas can directly improve how money moves around the world. From operational strategy to process automation youll have real ownership visibility and impact.

If spreadsheets payment rails operational problem-solving and fintech innovation sound like your kind of fun wed love to meet you.