Payment Operations Fraud Manager

Payment Operations and Fraud Manager needs 3 years in payments fraud or financial operations (e.g. PSPs schemes or retail payments functions).

Requires:

• Proven fraud management experience in the Americas.
• Hands-on experience managing payment issues incidents and operational processes.
• Strong understanding of the card payments lifecycle including authorization authentication settlement chargebacks and fraud.
• Experience working with global cross-regional teams and managing cross-functional stakeholders.
• Experience working with PSPs acquirers or fraud tools such as Cybersource Worldpay or SAP.
• Experience in e-commerce or multi-channel payments environments.
• Experience with Adobe Commerce.
• Experience in payments optimization and performance improvements.
• Understanding of PCI DSS and regulatory requirements.

Duties:

• Act as the primary contact for payment-related queries coordinating investigation and resolution across internal teams PSPs and acquirers Globally. Primary focus will be Americas.
• Manage and prioritize payment queries from regional teams ensuring timely resolution and clear communication.
• Manage payments contracts and support cost negotiations where necessary.
• Lead incident management including root cause analysis reporting and preventative actions.