Pawcierge
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Job Summary
About Noble Pet Resort
Noble Pet Resort is a premium pet hospitality experience designed around thoughtful care structured environments and a team-first culture. We are building something differentwhere high standards and genuine care go hand in hand.
What Youll Be Exceptional At
- Creating a warm professional and memorable experience for every client interaction
- Welcoming clients confidently and ensuring a smooth organized check-in and check-out process
- Communicating clearly and thoughtfully with pet parents across all channels (in-person phone email text)
- Building trust by being responsive informed and attentive to client needs
- Managing reservations inquiries and scheduling with accuracy and attention to detail
- Maintaining organized and up-to-date client and pet profiles
- Supporting tour experiences by confidently explaining services and answering questions
- Ensuring the front desk environment remains calm efficient and well-managedeven during busy periods
- Capturing high-quality photos and videos of pets that reflect their personality and experience
- Identifying meaningful natural moments worth sharingnot just staged content
- Supporting Nobles social presence through thoughtful on-brand content
- Maintaining awareness of brand tone presentation and consistency
- This is not about posting frequentlyits about capturing moments that matter.
What Youll Be Comfortable With
- Maintaining a working understanding of pet care operations including playgroups feeding and daily routines
- Communicating effectively with the pet care team to ensure accurate and timely updates
- Ensuring that information shared with clients reflects what is actually happening in the resort
- Supporting overall operations when needed
- Maintaining awareness of cleanliness organization and facility standards
- Stepping in to assist during busy periods as appropriate
What Makes You Exceptional
- You are organized detail-oriented and naturally put people at ease
- You communicate clearly confidently and with intention
- You are observant and able to capture moments that others might miss
- You remain composed and professional even during high-volume or fast-paced situations
- You take pride in creating an experience that feels both seamless and personal
Required:
- Passion for working with dogs and cats and delivering uncompromising care
- Experience in a customer-facing or service-oriented role
- Strong communication and organizational skills
- Comfort with multitasking in a fast-paced environment
- Basic computer proficiency
- Valid drivers license and willingness to safely operate company vehicles (e.g. SUV or minivan) as needed
- Availability to work flexible schedules including weekends and holidays
- Experience in hospitality front desk or client service roles
- Experience with reservation systems or CRM tools
- Comfort using a smartphone or camera to take high-quality photos and videos
- Familiarity with social media platforms and content creation
- Willingness to support overnight (ON) coverage on a limited rotational basis as needed
Success in This Role Looks Like
- Clients feel welcomed informed and confident from their first interaction
- The front desk operates smoothly and efficiently even during peak times
- Reservations and client records are accurate and well maintained
- Communication is clear timely and consistent across all channels
- Social content feels authentic thoughtful and aligned with the Noble experience
- A true employee-first culture as a core part of how we operate
- Industry leading compensation package including meaningful profit-share
- Industry leading health insurance package
- Complimentary pet services
Required Skills:
Required: Passion for working with dogs and cats and delivering uncompromising care Ability to work on your feet for extended periods of time; this is an active role requiring extended time on your feet and comfort working in a hands-on fast-paced environment Comfortable handling dogs in a group setting Strong reliability and attention to detail Availability to work flexible schedules including weekends and holidays Preferred: Previous experience in pet care daycare boarding veterinary or similar environments Experience in a service-oriented or team-based environment Familiarity with basic dog behavior and body language Valid drivers license and willingness to operate company vehicles Willingness to support overnight (ON) coverage on a limited rotational basis as needed Success in This Role Looks Like Dogs are safe engaged and well supervised during play Feeding and care instructions are followed accurately and consistently The facility is clean organized and well maintained Tasks are completed thoroughly and on time You contribute to a dependable positive and well-coordinated team
